[FIX] Agents (with user status offline & omni-status as available) not able to take or forward chat

[murtaza98]

Proposed changes (including videos or screenshots)

Issue(s)

Issue mentioned here

Steps to test or reproduce

Further comments

Note: this PR was built on top of #26147 to fix the issue raised by QA

[codecov]

Codecov Report

Merging #26575 (924ff1a) into develop (f0ad004) will increase coverage by 0.66%.
The diff coverage is n/a.

❗ Current head 924ff1a differs from pull request most recent head c5c9f8d. Consider uploading reports for the commit c5c9f8d to get more accurate results

@@             Coverage Diff             @@
##           develop   #26575      +/-   ##
===========================================
+ Coverage    37.97%   38.64%   +0.66%     
===========================================
  Files          778      751      -27     
  Lines        18854    18670     -184     
  Branches      1932     1453     -479     
===========================================
+ Hits          7160     7215      +55     
+ Misses       11400    11237     -163     
+ Partials       294      218      -76     

Flag	Coverage Δ
e2e	38.64% <ø> (+0.66%)	⬆️

Flags with carried forward coverage won't be shown. Click here to find out more.

[ggazzo]

three things,

• I dont like the condition way we use on autocomplete, but ok we are already using (just be prepared to create a new endpoint to perform this action properly).
• second, can we test this case? :x
• is this actually a regression?

[KevLehman]

Lol, no, this is not a regression. Changed the title.

The other 2 points, @murtaza98

[murtaza98]

1. Yeah, I wasn't proud of that either, however since we're still using the generic UserAutoComplete component here which accepts raw conditions, I had to follow the same approach 😓 This seems like a good task for eng days so let me add it to that roadmap.
2. Sure, let me try to add some tests here
3. Yeah these were fixes indeed 🙈 but they were found by the QA team while reviewing the other PR.

[ggazzo]

we have a special test waiting the agent number 2 get online to transfer

	await test.step('Expect to connect as agent 2', async () => {
			agent2 = await createAuxContext(browser, 'user2-session.json'); <---- HERE
		

please create a second test trying to assign to a offline agent as well

thanks

[murtaza98]

we have a special test waiting the agent number 2 get online to transfer

	await test.step('Expect to connect as agent 2', async () => {
			agent2 = await createAuxContext(browser, 'user2-session.json'); <---- HERE
		

please create a second test trying to assign to a offline agent as well

thanks

Added this test case as well here ✔️

Changes done