-
Notifications
You must be signed in to change notification settings - Fork 13.1k
[FIX] Chats not getting assigned to offline agents even when "Accept with No Online agents" setting is turned on #26147
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
Merged
Conversation
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
…or contact managers)
KevLehman
approved these changes
Jul 29, 2022
Codecov Report
@@ Coverage Diff @@
## develop #26147 +/- ##
===========================================
+ Coverage 38.55% 38.71% +0.15%
===========================================
Files 758 758
Lines 18816 18816
Branches 1459 1459
===========================================
+ Hits 7254 7284 +30
+ Misses 11344 11313 -31
- Partials 218 219 +1
Flags with carried forward coverage won't be shown. Click here to find out more. |
KevLehman
approved these changes
Aug 15, 2022
csuadev
pushed a commit
that referenced
this pull request
Aug 26, 2022
…with No Online agents" setting is turned on (#26147)
Merged
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
Proposed changes (including videos or screenshots)
Issue(s)
Steps to test or reproduce
Expected behaviour: The chat should be routed to the agent
Actual behaviour: The visitor is getting an error stating that no agents are available even though an agent has omnichannel status active
Further comments
Clickup: https://app.clickup.com/t/2nnw9b0