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@murtaza98 murtaza98 commented Jul 6, 2022

Proposed changes (including videos or screenshots)

Issue(s)

Steps to test or reproduce

  1. Turn on the following setting under (Admin -> Omnichannel)
    image
  2. Next, log in as an agent & turn on your omnichannel status as available
    image
  3. Now, turn off your RocketChat status as offline or if you are on mobile, close the RocketChat app
    image
  4. Start a new Livechat conversation as a visitor from any channel like the LiveChat widget

Expected behaviour: The chat should be routed to the agent

Actual behaviour: The visitor is getting an error stating that no agents are available even though an agent has omnichannel status active

Further comments

Clickup: https://app.clickup.com/t/2nnw9b0

@renatobecker renatobecker added this to the 5.1.0 milestone Jul 14, 2022
@murtaza98 murtaza98 marked this pull request as ready for review July 27, 2022 07:24
@murtaza98 murtaza98 requested review from KevLehman and cauefcr July 27, 2022 07:24
@murtaza98 murtaza98 changed the title [IMPROVE] Allow chats to be assigned to offline agents (preferred agents or contact managers) [FIX] Chats not getting assigned to offline agents even when "Accept with No Online agents" setting is turned on Jul 27, 2022
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codecov bot commented Aug 2, 2022

Codecov Report

Merging #26147 (c127ce1) into develop (5b8b53e) will increase coverage by 0.15%.
The diff coverage is n/a.

Impacted file tree graph

@@             Coverage Diff             @@
##           develop   #26147      +/-   ##
===========================================
+ Coverage    38.55%   38.71%   +0.15%     
===========================================
  Files          758      758              
  Lines        18816    18816              
  Branches      1459     1459              
===========================================
+ Hits          7254     7284      +30     
+ Misses       11344    11313      -31     
- Partials       218      219       +1     
Flag Coverage Δ
e2e 38.71% <ø> (+0.15%) ⬆️

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@ggazzo ggazzo added stat: ready to merge PR tested and approved waiting for merge and removed stat: needs QA labels Aug 15, 2022
@kodiakhq kodiakhq bot merged commit 4f946a0 into develop Aug 16, 2022
@kodiakhq kodiakhq bot deleted the omni/offline-agents-allowed branch August 16, 2022 05:02
csuadev pushed a commit that referenced this pull request Aug 26, 2022
@murtaza98 murtaza98 mentioned this pull request Sep 2, 2022
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4 participants