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[FIX] Chats not getting assigned to offline agents even when "Accept with No Online agents" setting is turned on #26147

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Merged
kodiakhq merged 11 commits into from
Aug 16, 2022
Merged

[FIX] Chats not getting assigned to offline agents even when "Accept with No Online agents" setting is turned on #26147

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58f4f95
[WIP] Allow chats to be assigned to offline agents (preferred agents …
Jul 6, 2022
7fca810
Merge branch 'develop' into omni/offline-agents-allowed
Jul 7, 2022
4e19790
Fix: in-active agents not able to take omni-chats even though its all…
Jul 7, 2022
f0e07f6
Revert non-required changes
Jul 7, 2022
49966a3
Don't check status in-case it has been disabled
Jul 7, 2022
d0befe7
My bad :see-no-evil:
Jul 7, 2022
4ceff83
Merge branch 'develop' into omni/offline-agents-allowed
Jul 27, 2022
f00f44e
Merge branch 'develop' into omni/offline-agents-allowed
murtaza98 Aug 2, 2022
a6f7a3f
Merge branch 'develop' into omni/offline-agents-allowed
murtaza98 Aug 9, 2022
08d7613
Merge branch 'develop' into omni/offline-agents-allowed
Aug 10, 2022
c127ce1
Merge branch 'develop' into omni/offline-agents-allowed
kodiakhq[bot] Aug 15, 2022
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26 changes: 14 additions & 12 deletions apps/meteor/app/models/server/models/Users.js
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Original file line number Diff line number Diff line change
Expand Up @@ -11,20 +11,22 @@ import { settings } from '../../../settings/server';
const queryStatusAgentOnline = (extraFilters = {}) => ({
statusLivechat: 'available',
roles: 'livechat-agent',
$or: [
{
status: {
$exists: true,
$ne: 'offline',
...(!settings.get('Livechat_enabled_when_agent_idle') && {
$or: [
{
status: {
$exists: true,
$ne: 'offline',
},
roles: {
$ne: 'bot',
},
},
roles: {
$ne: 'bot',
{
roles: 'bot',
},
},
{
roles: 'bot',
},
],
],
}),
...extraFilters,
...(settings.get('Livechat_enabled_when_agent_idle') === false && {
statusConnection: { $ne: 'away' },
Expand Down