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Issues list

Parameterise MinAutoResponseConfidenceLevel bug Something isn't working North North Northants Issue West West Northants Issue
#233 opened Feb 24, 2022 by KevinWhite
@KevinWhite
Improve Norberts knowledge in transferring enquiries to the correct organisation bug Something isn't working North North Northants Issue West West Northants Issue
#231 opened Jan 27, 2022 by MeganCrowthers
@MeganCrowthers
Tag Norbert Suggest Response within the Sovereign Forward enhancement New feature or request North North Northants Issue Requirement to be defined To be discussed and discussed with the West and North Leads West West Northants Issue
#211 opened Dec 10, 2021 by MeganCrowthers
2
Enable Norbert to provide auto response for queries over 90% missing requirement Outstanding; needed to progress implementation North North Northants Issue West West Northants Issue
#210 opened Dec 10, 2021 by MeganCrowthers
1
ENC/NBC Hubs to use suggested unitary response when % lower than 90% missing requirement Outstanding; needed to progress implementation North North Northants Issue West West Northants Issue
#209 opened Dec 10, 2021 by MeganCrowthers
1
Enable Norbert to provide Sovereign Specific Answers enhancement New feature or request In Sprint Label Used for Test for ClickApp North North Northants Issue Requirement to be defined To be discussed and discussed with the West and North Leads West West Northants Issue
#208 opened Dec 10, 2021 by MeganCrowthers
1
Enable Auto Response to pull into CRM missing requirement Outstanding; needed to progress implementation North North Northants Issue West West Northants Issue
#207 opened Dec 10, 2021 by MeganCrowthers
1
Replicate existing sovereign NBC Process into NNC / WNC missing requirement Outstanding; needed to progress implementation North North Northants Issue West West Northants Issue
#206 opened Dec 10, 2021 by MeganCrowthers
Feature Request - Create a Customer Survey that can be included within Norberts Response Template enhancement New feature or request North North Northants Issue Requirement to be defined To be discussed and discussed with the West and North Leads West West Northants Issue
#205 opened Dec 10, 2021 by MeganCrowthers
Case Transition Bug - Case to transition to Unitary Awaiting Review when a customer respond bug Something isn't working West West Northants Issue
#191 opened Sep 20, 2021 by MeganCrowthers
Address to be added to forward template for NBC Contact Us Forwards enhancement New feature or request NBC MailBot This issue is solely related to the NBC MailBot needs retesting West West Northants Issue
#188 opened Aug 27, 2021 by MeganCrowthers
2
Sign off from Norbert not showing in UAT (Showing NNN tag) bug Something isn't working needs retesting West West Northants Issue
#187 opened Aug 26, 2021 by MeganCrowthers
Norbert to have the ability within the NBC MailBot Forwards - To forward attachments when Forward Via Email is used. enhancement New feature or request West West Northants Issue
#182 opened Aug 17, 2021 by MeganCrowthers
1
Norbert to send "Original Email" instead of "Enquiry Details" to Sovereign. bug Something isn't working needs retesting North North Northants Issue West West Northants Issue
#174 opened Jul 19, 2021 by MeganCrowthers
4
Bug - Norbert transitioning cases from case closed to Awaiting Location Confirmation bug Something isn't working needs retesting West West Northants Issue
#166 opened Jul 14, 2021 by MeganCrowthers
Feature - Norbert to send auto response when customer sends email to "updateus" enhancement New feature or request North North Northants Issue West West Northants Issue
#159 opened Jul 9, 2021 by MeganCrowthers
Feature - Guildhall Document Bundler enhancement New feature or request West West Northants Issue
#158 opened Jul 7, 2021 by MeganCrowthers
Adjustments to align NBC MailBot Forwards and WNC Forwards 1/2 Day time to complete issue bug Something isn't working CheckForLocation needs retesting SendResponseToCustomer Signed Off - North Signed Off - West TransferCaseViaEmail West West Northants Issue
#90 opened Jun 8, 2021 by MeganCrowthers
@KevinWhite
3
Bug - Original Query not showing on NBC Forwards (NBC MailBot) bug Something isn't working West West Northants Issue
#71 opened May 5, 2021 by MeganCrowthers
Feature - Improve Reporting for NBC enhancement New feature or request needs retesting West West Northants Issue
#70 opened May 5, 2021 by MeganCrowthers
Accessibility - Text only version of emails enhancement New feature or request North North Northants Issue West West Northants Issue
#57 opened Apr 23, 2021 by KevinWhite
@KevinWhite
Feature Request - Customer Updates Forwarded to Sovereign enhancement New feature or request North North Northants Issue West West Northants Issue
#55 opened Apr 20, 2021 by MeganCrowthers
Feature Request - Misdirected Unitary Process enhancement New feature or request North North Northants Issue West West Northants Issue
#51 opened Apr 19, 2021 by MeganCrowthers
2
Feature Request - NBC ContactUs integration missing requirement Outstanding; needed to progress implementation West West Northants Issue
#50 opened Apr 13, 2021 by MeganCrowthers
Feature Request - Original email in auto bot response when requesting further info enhancement New feature or request West West Northants Issue wontfix This will not be worked on
#49 opened Apr 13, 2021 by Savannah-Marie
1
ProTip! Updated in the last three days: updated:>2024-11-16.