Bug - Original Query not showing on NBC Forwards (NBC MailBot)

[MeganCrowthers]

Bug description
A clear and concise description of what the bug is, what is happening and what the impact is.

When a query has been passed to the NBC Transition (Awaiting Review) and then staff member then forwards the query on, it does not include the entirety of the email. If the customer has responded the forward holds the customers update as the original response. This also doesn't include any additional or address details of the customer.

Reference number(s)
Please provide reference numbers of the error(s) and confirm if this is a LIVE or TEST Reference.
EMA008962 - Live

If you can - please attempt to replicate the error(s) in test and provide the TEST reference number.

Bug reproduction
Steps to reproduce the behaviour:

1. Email streetcare.nbc@northampton.gov.uk with a waste and recycling query
2. Wait for Confirmation Email
3. Respond to Confirmation Email
4. Find your case in CXM and forward the query to an email you have access to
5. Error Occurred

Expected behaviour
When an email is forwarded through the NBC Process - All of the details should be sent to the forwardee
Name, Address, Email, Enquiry Details, Updates, Attachments

Screenshots
If applicable, add screenshots to help explain the issue.

Additional comments