Monday 9th August

[MeganCrowthers]

Message for Team:
@Sadie-hub @milli07 @KellyW66 @KetJiang @joanne-debug @lfayter @GiftyBecks @KevinWhite @AndyBoatwright @The-Living-Bonk

Wanted to do a quick handover before I left.

So Monday Dev team need to "tag" how long each "issue" is going to take. You can do this by clicking into the issue and selecting most appropriate time label.

For Sprint 16 we have:

Bug - Cases not transitioning from "awaiting customer" to "awaiting review" #153 - Examples are within the issue. Unable to replicate on UAT (As query have not been coming across). Basically, when an agent sets the status to "awaiting customer response" and the customer replies within Northampton Mailbox - the case updates but does not change that status to awaiting review. This has been moved to the stop of this list as this is stopping customer contact from being dealt with.

Telephone Number not mapping to CXM from Contact Us Form (North) #148 - @Sadie-hub should be able to give you a rundown of this? Telephone number isn't mapping over.

NBC MailBot Forwards to include original email and attachments #91 - Currently not set up same as Unitary.When staff member in NBC selects "Forward via email" the original case and updates (including attachments and attachment of email) needs to send to Sovereign. Currently this is being manually completed by either myself or @ElliePhilpott (Sovereigns emailing requesting for rest of details)

Norbert to send "Original Email" instead of "Enquiry Details" to Sovereign. #174 - If we can do #91 - We shouldn't need to do this one. As the original email will be attached within the forward. (This can just be moved to completed)

Feature Request - Change to Formatting on Contact Us Form Submission - Missing Spaces on Contact Us form Submission #156 - @Sadie-hub should also be able to give you some more insight into this one. When a customer hits enter within the enquiry field on the contact us form, this does not format correctly when received within the hub and on the sovereign forward.

Feature Request - "Links" to be activated on forwarded email hub email #36 - Enable links to be activated on hub - Potentially another template will need creating for this. Please speak with GM (West Lead) or will pick up when I'm back.

I have added "Feature - Fix my street queries to automatically raise in systems #24" also as this has been pulled over from previous sprint.

If you have any West Services related questions (i.e direct email addresses etc) please speak with CS Training and Quality you can catch them on this email address - CSTrainingQualityOfficers.NBC@westnorthants.gov.uk or alternatively give @AndyBoatwright a holla !

@GiftyBecks I will send you a copy of the Matrix we completed the other day.

I have changed to WNC Forwards (So when customer goes onto Norths site when its for West to CS Training and Quality.

I have done this in North's system too.

Sprint 16 has been made for you, so you have all of your columns set up ready and your "issues" ready for next sprint 👍

We do need to get the rest of the issues from last week live - once they are live can we ensure GM and the rest of the Soviergns are updated please as a couple of these bugs were raised by our team 😄

Bon Voyage!