Telephone Number not mapping to CXM from Contact Us Form (North)

[AndyBoatwright]

Bug description
Telephone numbers on the Contact Us form not progating to CXM correctly, despite the fields being mapped within the system; is only happening to North forms.

Reference number(s)
EMN004098

EMN000669

Bug reproduction
Complete any Contact Us Form
Fully complete the fields (including the optional telephone number)
Case submitted
Case details propagate to CXM but not telephone number

Expected behaviour
Tel number should propagate to CXM as with the other data.

Screenshots
Not required

Additional comments
Looks like a legacy issue we haven't spotted until now.

[Sadie-hub]

Telephone number not mapping to Sovereigns email either.

Example: EMN006433

The customer's telephone number is - ???????????

The customer's query and responses (if any) were - I would like to enquire about a council tax reduction due to my partner being in receipt of PIP higher rate of living allowance

Please can you respond directly to the customer to resolve their query.

The case has been automatically closed on our systems.

Kind Regards

Norbert
Email Hub Virtual Assistant

[Sadie-hub]

EMN000832 - Telephone number is now appearing on CXM case but currently missing from sovereign email

[Sadie-hub]

EMN000836 raised today: Contact Us Form

• Case created & telephone number now visible on CXM
• Case got stuck in ALC (no customer confirmation email sent)
• SH move manually to Hub -Awaiting Review & manually forwarded to btcj2017@gmail.com
• No email received, case stuck in ALC

[Sadie-hub]

EMN0839 - Telephone number now appearing on CXM dashboard and email template

[lfayter]

NNC - Live Testing:-
EMN007353 - telephone number appears on CXM dashboard and sovereign email template.