NBC MailBot Forwards to include original email

[MeganCrowthers]

User Story/Requirement
As a CSA, when I forward a query using the NBC MailBot Process - this replicates the sovereign forwards which attaches the customers original query (and any attachments). (Attachments to be completed within #182)

Describe the solution you want to be used
When a query is forwarded in Northamptons CRM system to an email address - the forward places the original email as an attachment - _(and any attachments). (Attachments to be completed within #182)

Currently forwards are only including most recent update and no attachments. So these need to be submitted manually (upon request of the sovereign)

Describe alternatives you have considered
Currently have to use outlook to forward queries or Soviergn gets in touch with MailBot BA to forward the original email.

Additional comments
Template will need to be reviewed - MC to attached in comments.

Acceptable Criteria*
As a customer I can send attachments within my email, and expect the attachments to be received by the team who are actiong my request.

(and any attachments). (Attachments to be completed within #182)

Steps to test*
Test 1

1. Send an NBC Query to contactus-test@northampton.digital with an attachment
2. Await for confirmation from Norbert that query has been received and check CXM
3. Find your query in CXM and Click Review and Forward. Forward query to individal or shared mailbox.
4. Check attachment is received and case is closed in CXM confirming where case was sent to
5. Check with person/shared mailbox the email has been sent to, and that it includes you attachments and original email

Test 2

1. Forward an email trail with an NBC Query to contactus-test@northampton.digital. within your body, put please see below
2. Await for confirmation from Norbert that query has been received and check CXM
3. Find query and Click Review and Forward. Forward query to individal or shared mailbox.
4. Check attachment is received and case is closed in CXM confirming where case was sent to
5. Check with person/shared mailbox the email has been sent to, and that it includes your original email and the entire email trail available on attachment

Test 3

1. Forward an email trail with an NBC Query to contactus-test@northampton.digital. within your body, put please see below and attached. Attach a picture.
2. Await for confirmation from Norbert that query has been received and check CXM
3. Find query and Click Review and Forward. Forward query to individal or shared mailbox.
4. Check attachment is received and case is closed in CXM confirming where case was sent to
5. Check with person/shared mailbox the email has been sent to, and that it includes you attachments and original email

[AndyBoatwright]

Raised as an addendum to #150; comment moved to correct issue.

Originallly raised by @lfayter; When it's a form submission, on the sovereign council email template we've noticed the original enquiry is not appearing on the email body. The update appears on the email, but you then have to click into the attachment to view the original enquiry. When it's an email submission, both the original enquiry and update appear on the email body of the sovereign council email template.

[MeganCrowthers]

Testing Original Email & Updates:
EMA003272 tested and all working with just original email.
Steps completed to test:
Email sent to contacts-test@northampton.digital.
Query sent was: Hello I would like to order a pink bin
Query went to waiting review and query passed to being reviewed. Query was revised and "customer" was responded to saying "Where do you live".
Customer responded : "I live in Cogenhoe"
Query was then forwarded to Megan.Crowthers@westnorthants.gov.uk.

Original Query was attached and all details came across in template:

Testing on Contact Us & Attachments to still be completed separately

[MeganCrowthers]

Query working as expected - retested under EMA020716 in live