Feature Request - Change to Formatting on Contact Us Form Submission - Missing Spaces on Contact Us form Submission

[Sadie-hub]

User Story/Requirement
As a customer advisor I would like to receive addresses, that are presented on a new line within the equity details, on a contact us form in a readable format.

Is the feature request related to an existing problem? Please describe
Yes, EMN000718 as an example in North and EMA003251 as an example in West

Describe the solution you want to be used
When the customer completes a Contact Us Form query and they place a 'return' in the body of text the formatting is not recognising the return and grouping the text together.
I.e.
1 Ferndale
Twywell
NN14 3AH

is showing as:

1FerndaleTwywellNN14 3AH

Describe alternatives you have considered
N/A

Additional comments
Example of where this formatting has presented differently in Jadu/Email OutPut to Sovereign - Test case raised in UAT - EMN000718

Acceptance Criteria
When a customer completes a contact us form and using a new line (Return Key) to format their query, this passes through Jadu as a readable format.

[Sadie-hub]

@MeganCrowthers I have tested 'email' and the spacing is fine in CXM and on the forwarded Sovereign email, so it looks like it's only the form that's being effected - example EMN006705 (3/8 16:22)

[Sadie-hub]

Original email (attachment) shows correct spacing

[Sadie-hub]

Sovereign email - missing spaces

[Sadie-hub]

@MeganCrowthers we have tested this and are happy for it to move on, do you still need to test in the West? EMN000856

[MeganCrowthers]

Tested in West Instance - CXM and Email displaying "spaces" correctly. Testing Example EMA003291.

[MeganCrowthers]

Tested for west in live under EMA020712. Working as expected.

[lfayter]

NNC Testing - Live:-
EMN007694 - working as expected.