LDAP User Sync : No such object

[ITEnlighted]

Please confirm you have done the following before posting your bug report:

• I have enabled debug mode
• I have read checked the Common Issues page

Describe the bug
When attempting to synchronize ldap under "People", I receive the error "No such object".

To Reproduce
Steps to reproduce the behavior:

1. Go to 'People'
2. Click on 'Ldap sync'
3. Then click on 'Synchronize'
4. See error

Expected behavior
We expect to see a list of users.

Screenshots

Server (please complete the following information):

• Snipe-IT Version: 7.1.30
• OS: Cent OS 7
• Web Server: Apache
• PHP Version: 7.1.30

Desktop (please complete the following information):

• OS: Windows 10 Pro
• Browser Chrome
• Version 75.0.3770.100

Smartphone (please complete the following information):

• Device: n/a
• OS: n/a
• Browser n/a
• Version n/a

Error Messages
[2019-06-10 17:39:26] production.ERROR: ldap_search(): Search: No such object {"userId":1,"exception":"[object] (ErrorException(code: 0): ldap_search(): Search: No such object at /var/www/snipeit/app/Models/Ldap.php:265)#75 /var/www/snipeit/app/Http/Middleware/ReferrerPolicyHeader.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#76 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\ReferrerPolicyHeader->handle(Object(Illuminate\Http\Request), Object(Closure))
#77 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#78 /var/www/snipeit/app/Http/Middleware/XssProtectHeader.php(18): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#79 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\XssProtectHeader->handle(Object(Illuminate\Http\Request), Object(Closure))
#80 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#81 /var/www/snipeit/app/Http/Middleware/FrameGuard.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#82 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\FrameGuard->handle(Object(Illuminate\Http\Request), Object(Closure))
#83 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#84 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#85 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\View\Middleware\ShareErrorsFromSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#86 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#87 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#88 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Session\Middleware\StartSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#89 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#90 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#91 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure))
#92 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#93 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#94 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(151): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#95 /var/www/snipeit/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#96 /var/www/snipeit/public/index.php(58): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#97 {main}

Additional context

• Is this a fresh install or an upgrade? Fresh install
• What OS and web server you're running Snipe-IT Cent OS 7 / Apache
• What method you used to install Snipe-IT Install.sh
• Include what you've done so far in the installation, and if you got any error messages along the way.
• Indicate whether or not you've manually edited any data directly in the database. None

Add any other context about the problem here.
Both Test LDAP Sync and Test LDAP Login were successful.

[HinchK]

I am investigating this issue - I think I might have it pinned down, can you try the following for me?

1. Go to the LDAP Settings page. (admin/ldap)

2. Re-enter your LDAP_Bind User Password into the password field and Save.

3. Try to Sync again.

🤞

Thank you!

[ITEnlighted]

Hi Kasey, That did it. Ldap sync is now working successfully. Thank you so much for your assistance. Appreciate your time. From: Kasey <notifications@github.com> Sent: Wednesday, June 19, 2019 11:44 AM To: snipe/snipe-it <snipe-it@noreply.github.com> Cc: Sean A. Nguyen <sean.nguyen@enlightedinc.com>; Author <author@noreply.github.com> Subject: Re: [snipe/snipe-it] LDAP User Sync : No such object (#7179) I am investigating this issue - I think I might have it pinned down, can you try the following for me? 1. Go to the LDAP Settings page. (admin/ldap) 2. Re-enter your LDAP_Bind User Password into the password field and Save. 3. Try to Sync again. 🤞 Thank you! — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<#7179?email_source=notifications&email_token=AMLQFI77SHIKHVLYYODEX2TP3J477A5CNFSM4HZE64QKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGODYCZJZI#issuecomment-503682277>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AMLQFI7P35R7VUNKV4J4B2DP3J477ANCNFSM4HZE64QA>.

[ITEnlighted]

Thank you Kasey.

Your recommendation resolved my issue.

Ldap is now syncing successfully.

[HinchK]

My pleasure friend! Thank you for reaching out to us on this issue, you rock!