Skip to content

Enhanced FAQ lookup tool in examples/customer_service app #1063

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Open
wants to merge 2 commits into
base: main
Choose a base branch
from
+5 −4
Open

Enhanced FAQ lookup tool in examples/customer_service app #1063

Changes from all commits
Commits
Show all changes
2 commits
Select commit Hold shift + click to select a range
3654214
Enhanced FAQ lookup tool in main.py
HasnainCodeHub Jul 11, 2025
a3f4203
Update examples/customer_service/main.py
HasnainCodeHub Jul 12, 2025
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
9 changes: 5 additions & 4 deletions examples/customer_service/main.py
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -39,21 +39,22 @@ class AirlineAgentContext(BaseModel):
name_override="faq_lookup_tool", description_override="Lookup frequently asked questions."
)
async def faq_lookup_tool(question: str) -> str:
if "bag" in question or "baggage" in question:
question_lower = question.lower()
if any(keyword in question_lower for keyword in ["bag", "baggage", "luggage", "carry-on", "hand luggage", "hand carry"]):
return (
"You are allowed to bring one bag on the plane. "
"It must be under 50 pounds and 22 inches x 14 inches x 9 inches."
)
elif "seats" in question or "plane" in question:
elif any(keyword in question_lower for keyword in ["seat", "seats", "seating", "plane"]):
return (
"There are 120 seats on the plane. "
"There are 22 business class seats and 98 economy seats. "
"Exit rows are rows 4 and 16. "
"Rows 5-8 are Economy Plus, with extra legroom. "
)
elif "wifi" in question:
elif any(keyword in question_lower for keyword in ["wifi", "internet", "wireless", "connectivity", "network", "online"]):
return "We have free wifi on the plane, join Airline-Wifi"
return "I'm sorry, I don't know the answer to that question."
return "I'm sorry, I don't know the answer to that question."


@function_tool
Expand Down