Enhanced FAQ lookup tool in examples/customer_service app #1063
+5
−4
Conversation
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Added additional keywords and implemented case insensitivity to improve the tool's ability to handle a wider range of user questions.
seratch
requested changes
Jul 11, 2025
seratch
changed the title
Co-authored-by: Kazuhiro Sera <seratch@openai.com>
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
faq_lookup_tool to improve keyword detection and support case-insensitive input.
1. Expanded Keyword Coverage:
Baggage: Added "luggage", "carry-on", "hand luggage", "hand carry" etc
Seats: Added "seating" and similar words
Wifi: Added "internet", "wireless", "connectivity", "network", "online" etc
2. Case Insensitivity:
User input is now matched input.lowercase() regardless of capitalization or not.
Reduces missed matches and "I don’t know" responses.
Handles user input more flexibly across different typing styles and words.
This makes the tool more accurate and user-friendly introduce I don't know responses.