Cookidoo integration unable to connect and retrieve data from cookidoo

[JonasFranke]

The problem

The Cookidoo integration fails to connect and retrieve data from cookidoo

What version of Home Assistant Core has the issue?

core-2025.1.0

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Container

Integration causing the issue

cookidoo

Link to integration documentation on our website

https://www.home-assistant.io/integrations/cookidoo

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

2025-01-03 22:13:23.508 DEBUG (MainThread) [homeassistant.components.cookidoo.coordinator] Finished fetching cookidoo data in 0.099 seconds (success: False)

Additional information

German account

[home-assistant]

Hey there @miaucl, mind taking a look at this issue as it has been labeled with an integration (cookidoo) you are listed as a code owner for? Thanks!

Code owner commands

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• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign cookidoo Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
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[rafelbev]

I'm getting the same behaviour. Our account is activated for Malta (EU). Authentication works, but get the same error you are mentioning after choosing the language (English).

I tried playing around with different countries and kind of got to proceed to the integration page but the integration was still returning the same error.

@miaucl would be great to have more debugging when enabled

[Riza-Aslan]

Same issue here. Just entered my credentials and country/language (Germany/German). But the integration tells me: Unable to connect and retrieve data from cookidoo

[nauticart]

Same issue here. Just entered my credentials and country/language (Germany/German). But the integration tells me: Unable to connect and retrieve data from cookidoo
Copied from Riza-Aslan because exact the same!

[marczykm]

Same issue for Poland/Polish ☹️

[miaucl]

Hey, guys, as this is a reverse engineered api, this is unfortunately to be expected. Thank you for your feedback. I have tested the case for malta/english and it seems, there is inconsistencies with how the api works for each language. I will have to go through all of them and test each country by hand in my android simulator to check what api endpoint it uses.

Malta/en: https://xp.tmmobile.vorwerk-digital.com/organize/en/api/bookmark --> I can reproduce it (xp does not correspond to the correct country code, whyever...)

But setting my account to germany/german and poland/polish, I cannot reproduce the error (integration works fine). Could you guys please try the combination Switzerland/Swiss-German for a sanity check, as this is my default and home location to verify it is actually the localization which causes problems? @marczykm @nauticart @Riza-Aslan

[marczykm]

I'm having the same issue for Switzerland/Schweizer Hochdeutsch 🤔

[sigmazetato]

Same Problem with Schwitzerland.
Back to German Debug:
2025-01-04 11:26:01.824 DEBUG (MainThread) [homeassistant.components.cookidoo.coordinator] Finished fetching cookidoo data in 0.024 seconds (success: False)
2025-01-04 11:26:07.406 DEBUG (MainThread) [homeassistant.components.cookidoo.coordinator] Finished fetching cookidoo data in 0.020 seconds (success: False)
2025-01-04 11:26:18.107 DEBUG (MainThread) [homeassistant.components.cookidoo.coordinator] Finished fetching cookidoo data in 0.023 seconds (success: False)

[nauticart]

Yes also with Schweiz / Schweizer Hochdeutsch and Schweiz/Englisch:
2025-01-04 11:26:16.414 DEBUG (MainThread) [homeassistant.components.cookidoo.coordinator] Finished fetching cookidoo data in 0.051 seconds (success: False)

[miaucl]

Ok, thank you guys. This is something else and the localization, I will try to find out, why my debugs logs from the library are not shown.

(Malta (and maybe more) needs a fix tough)

[nauticart]

I just tried to change the country settings in the Cookidoo portal to Switzerland and verify this again. Unfortunately, this is only possible by contacting Vorwerk's customer support. So unfortunately there is nothing to test quickly

[Riza-Aslan]

I should add, that I'm using a polish account. I've also tried setting it to polish/Poland, but same issue. Also for switzerland. Would it be possible to use an polish cookidoo Account in German? It's only polish, because it was some Euro cheaper then in germany.

[miaucl]

I just tried to change the country settings in the Cookidoo portal to Switzerland and verify this again. Unfortunately, this is only possible by contacting Vorwerk's customer support. So unfortunately there is nothing to test quickly

Exactly, this is also why it is difficult for me to test all countries. I have my country set to Switzerland and just change the languages in the browser and integration in HA, leaving the account-setting untouched. This works for me for (almost) every combination (german, polish, etc).