Files crash while opening any folder

[Doda94]

Description

Files crash when I open any folder

.

Steps To Reproduce

No response

Expected behavior

App to not crash.

Files Version

2.0.28.0

Windows Version

Windows 11 21H2 22000.194

Relevant Assets

debug.log
debug_fulltrust.log

[gave92]

Thanks for the report. Could you post the contents of %localappdata%\Packages\49306atecsolution.FilesUWP_et10x9a9vyk8t\LocalState\settings\filetags.json?

[Doda94]

here ti is, have in mind that I found it at %localappdata%\Packages\Files_1y0xx7n9077q4\LocalState\settings because above location does not exist

{
  "FileTagList": [
    {
      "Color": {
        "Color": {
          "A": 255,
          "R": 0,
          "G": 114,
          "B": 189
        },
        "Opacity": 1.0,
        "Dispatcher": {
          "HasThreadAccess": true,
          "CurrentPriority": 1
        }
      }
    },
    {
      "Color": {
        "Color": {
          "A": 255,
          "R": 217,
          "G": 83,
          "B": 25
        },
        "Opacity": 1.0,
        "Dispatcher": {
          "HasThreadAccess": true,
          "CurrentPriority": 1
        }
      }
    },
    {
      "Color": {
        "Color": {
          "A": 255,
          "R": 237,
          "G": 177,
          "B": 32
        },
        "Opacity": 1.0,
        "Dispatcher": {
          "HasThreadAccess": true,
          "CurrentPriority": 1
        }
      }
    },
    {
      "Color": {
        "Color": {
          "A": 255,
          "R": 119,
          "G": 172,
          "B": 48
        },
        "Opacity": 1.0,
        "Dispatcher": {
          "HasThreadAccess": true,
          "CurrentPriority": 1
        }
      }
    },
    {
      "Color": {
        "Color": {
          "A": 255,
          "R": 77,
          "G": 190,
          "B": 238
        },
        "Opacity": 1.0,
        "Dispatcher": {
          "HasThreadAccess": true,
          "CurrentPriority": 1
        }
      }
    }
  ]
}

[gave92]

Do you have File Tags feature turned on? Does it stop crashing if you turn this off?

[Doda94]

turning File Tags off fixed the issue

[gave92]

Thanks! Could you check this too?

• What happens if you delete that json file and turn the above setting back on? Are the file contents still the same? Does the app still crash?

[Doda94]

The file contents are still the same after the app creates the new file.
After enabling File Tags, app doesn't crash until I close it. After closing it crashes again like before.

[gave92]

The file contents are still the same after the app creates the new file.

Thanks for trying it out, those file contents are completely wrong 😅

[infuriatedcodex]

FYI .... at time of writing, I'm using the latest App Build on the latest Win 11 official build.
Tags not enabled.

It still crashes frequently when I click on a folder in the Navigation bar, when the App has been idle for a few minutes.

[gave92]

@Doda94 for now if you wish to use the file tag feature you can try replacing the filetags.json file contents with:

{
  "FileTagList": [
    {
      "TagName": "Blue",
      "Uid": "3aab30c1-a9f6-4dbd-a3a8-c343b645b177",
      "ColorString": "#0072BD"
    },
    {
      "TagName": "Orange",
      "Uid": "2e1a1dda-688c-4966-a0eb-b28f2315a09f",
      "ColorString": "#D95319"
    },
    {
      "TagName": "Yellow",
      "Uid": "ebba15f5-12f4-4417-bab1-877ae182c171",
      "ColorString": "#EDB120"
    },
    {
      "TagName": "Green",
      "Uid": "5304fa1b-8153-4039-9595-c9dc66e924a1",
      "ColorString": "#77AC30"
    },
    {
      "TagName": "Azure",
      "Uid": "f3714fb0-cfe7-4f01-85c0-fbdda7abde99",
      "ColorString": "#4DBEEE"
    }
  ]
}