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"New login. Was this you?" popover is persistent and can't be dismissed #18603

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kittykat opened this issue Aug 17, 2021 · 6 comments
Closed

"New login. Was this you?" popover is persistent and can't be dismissed #18603

kittykat opened this issue Aug 17, 2021 · 6 comments
Labels
A-E2EE-Cross-Signing A-Toast O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Cannot-Reproduce X-Needs-Info This issue is blocked awaiting information from the reporter

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@kittykat
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Steps to reproduce

  1. Log into Element from another platform

What happened?

This popover is persistent:
Screenshot from 2021-08-17 20-47-19

The "Check your devices" button opens the "Where you’re logged in" settings window.
The "Later" button doesn't do anything.

What did you expect?

Being able to dismiss the dialog in some way

Operating system

Arch Linux

Browser information

Chromium Version 92.0.4515.131 (Official Build)

URL for webapp

develop.element.io
@SimonBrandner
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Does this freeze the whole app? It might be a duplicate of #17667

@SimonBrandner SimonBrandner added A-E2EE-Cross-Signing A-Toast O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround X-Needs-Info This issue is blocked awaiting information from the reporter labels Aug 18, 2021
@dbkr
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dbkr commented Aug 18, 2021

I still can't repro it though

@kittykat
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Does this freeze the whole app? It might be a duplicate of #17667

No, the rest of the app worked fine and I can't reproduce it now either. Will /rageshake and reopen if it comes up again.

@kittykat
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kittykat commented Sep 3, 2021 •
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Rageshake submitted. I'm using same browser, normal and private sessions, for both element sessions. The toast pops us first, then gets the authentication toasts stacked in front of it and when those are dismissed/actioned/go away, the new login one is persistent.

@kittykat kittykat reopened this Sep 3, 2021
dbkr added a commit to matrix-org/matrix-react-sdk that referenced this issue Sep 3, 2021
@dbkr
Add logging to debug stuck toast bug
90824d3 
For element-hq/element-web#18603
@dbkr dbkr mentioned this issue Sep 3, 2021
Merged
@dbkr
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dbkr commented Sep 8, 2021

As per above PR, there's now some logging on develop to debug this: if anyone sees this again, please submit debug logs & mention this issue.

@robintown
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This is in fact a duplicate of #17667. Confusingly, the title of that issue is not referring to the entire UI being frozen, just the toast.

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Labels
A-E2EE-Cross-Signing A-Toast O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Cannot-Reproduce X-Needs-Info This issue is blocked awaiting information from the reporter
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@kittykat @dbkr @SimonBrandner @robintown