UI frozen on "New login. Was this you?" pop up and later button also not working.

[chagai95]

Description

"New login. Was this you?" pop up does not go away without a refresh. later button just does not do anything and check your devices does not clear the pop up.

Here is a screen cap of this:

2021-06-16.10-24-10.mp4

Steps to reproduce

• unknown

Logs being sent: yes

rageshake (3).zip

Version information

• Platform: web (in-browser-pwa)
• Browser: Chrome - the newest version: Version 91.0.4472.77 (Official Build) (64-bit)
• OS: Windows
• URL: anconnect.aarenet.com - develop branch

[dbkr]

I can't reproduce this, nor the dupes which say it's specific to when you log in and verify a device then try to dismiss the toast. The toast disappears automatically after I verify the new device.

[Biepa]

Just installed Element on Linux and added my phone. The overlay stays and even a restart of the program wont help.

[nielspeen]

Same issue with the Desktop app on Linux. I did find a work-around:

• Open Settings > Preferences
• Enable Display Communities instead of Spaces.
• Close Settings. The pop-up will now disappear.
• Open Settings > Preferences
• Disable Display Communities instead of Space.
• Close Settings. The pop-up is still gone.

[dbkr]

One cause of this could be clicking the button before the app has completed its initial sync, in which case it will be ignored. I'm not convinced this is the only cause though: in the video above it looks like the app has finished syncing.

[novocaine]

I just experienced this; nightly desktop

[jaller94]

I got this on a very old Element Web 1.9.4 session.

1. Log into another Element Web. (same browser, different domain)
2. Verify by using emoji.
3. "New login. Was this you? (2/3)" is there forever now.

Clicking on "Check your devices"

Opens the Settings modal but closing the modal does not progress the toast.

Clicking on "Later"

Does nothing in the UI. Prints these JavaScript messages:

Dismissing unverified sessions: SRGTZWIGZY
Old unverified sessions:
New unverified sessions: 

[novocaine]

Promoting Occurence due to number of reports

[andybalaam]

I got this today. Rageshake attached to #19930

[Linerly]

This always happen to me when I verify a new session

[ShadowJonathan]

Happened to me on develop. today, version and logs here;

Element version: 23b21c940c68-react-9a8265429c16-js-3eaed304466a Olm version: 3.2.8 on matrix.org

This happens directly after pressing the "later" button.

This clears when you reload the tab.

---

Note that, this was verifying B from A, when i later on verified C from B, i could normally click it away from A, though at the same time i couldn't click it away on B.

[KM217]

I just had the same thing happen to me.
Installed and authenticated on Element 1.9.8 running on Fedora 35.
Authenticated on the mobile app on my Android smartphone running Element 1.3.12
After I completed all of device verification steps, scaned the QR code, etc., the toast appeared and, due to the strange letter combination, I went ahead and clicked [Check your devices]. The settings window appeared, I edited the name of the mobile device, and I saved it. I then closed the settings window, but the toast popup was still there. I tried clicking [Later] several times, but it did not work. I attempted to click [Check your devices] and it was still functional. I tried clicking [Later] again and it did nothing.

Also, the text in the [Later] button is highlightable with the mouse. I do not know if that was a design decision of an indicator of the potential cause of this bug.
Screenshot from 2021-12-30 21-11-16

[MadLittleMods]

Reproduced this today. Rageshake: https://github.com/matrix-org/element-web-rageshakes/issues/10306

Happened after clicking "Later" on the 8/12 unverified sessions.

[dbkr]

Thanks for the debug logs. I've added some more logging, so if anyone sees this again, please rageshake again.

[MadLittleMods]

@dbkr New rageshake logs available at https://github.com/matrix-org/element-web-rageshakes/issues/12252 and I see your new logging lines 😇 Any insight?

[bmarty]

I have repro this issue today, but cannot repro anymore.

The popup "Was this you?" was displayed, I did not closed it, then I verified the session between Web and Android, and at the end I was not able to close this popup:

Notice the "Verified" status of the session. I guess the popup should auto-close in this case, (session is verified: so it was me), and this is what's happenning when I tried to repro, but probably some race condition prevent this and the popup becomes inactive.

Also: the account is pretty large (about 600 rooms), and the init sync on mobile takes about 30s.

[rwmjones]

I've had this pop-over appearing for like 12 months and could never work out how to get rid of it. Please add a "go away" button to the dialog. It's impossible for me to complete the verification as it was some browser login and I've long since cleared the cookies.