[BUG][SF] agentEndedFlag is true when chat ended by visitor

[Shailesh351]

When chat is ended by Salesforce Agent, it sets a flag in customFields agentEndedFlag to true.
But currently, it is also setting a flag in the case when the visitor ends the chat, which is misleading.

For now to differentiate chat ended by visitor and agent we can check Conversation closed: reason in RC .
It shows Chat closed by visitor.. when the agent closes the chat.
It shows Closed by visitor. when the visitor closes the chat
We are going to fix this confusion separately in #1278

FYI @ear-dev

[ear-dev]

@Shailesh351 Are you saying that currently when the visitor ends the chat, the same agentEndedFlag is set to true? So that flag is always set to true regardless of who closes the chat?

[Shailesh351]

@Shailesh351 Are you saying that currently when the visitor ends the chat, the same agentEndedFlag is set to true? So that flag is always set to true regardless of who closes the chat?

Yess

[ear-dev]

@Shailesh351 Are you saying that currently when the visitor ends the chat, the same agentEndedFlag is set to true? So that flag is always set to true regardless of who closes the chat?

Yess

Wow....... good catch! thanks.