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Add Log escalation failure if SF bot is offline/disabled #56

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merged 2 commits into from
Apr 29, 2021
Merged

Add Log escalation failure if SF bot is offline/disabled #56

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913c356
Add Log escalation failure if SF bot is offline/disabled
itzzritik Apr 20, 2021
a0a7d60
Stringify logpoint
itzzritik Apr 20, 2021
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11 changes: 10 additions & 1 deletion lib/Room.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -84,7 +84,16 @@ export const performHandover = async (modify: IModify, read: IRead, rid: string,
throw new Error(`${Logs.HANDOVER_REQUEST_FAILED_ERROR} ${error}`);
});
if (!result) {
const offlineMessage: string = await getAppSettingValue(read, AppSetting.DialogflowServiceUnavailableMessage);
const offlineMessage: string = await getAppSettingValue(read, AppSetting.DialogflowServiceUnavailableMessage),
handoverFailure = {
error: offlineMessage,
errorMessage: 'Unable to reach Liveagent bot, it may be offline or disabled.',
dialogflow_SessionID: rid,
visitorDetails: (({ id, token }) => ({ id, token }))(visitor),
targetDepartment: livechatTransferData.targetDepartment
}

console.log('Failed to handover', handoverFailure);
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@itzzritik can you use this from now on when we add new log points please..... JSON.stringify(handoverFailure)

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Understood, will take care

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thanks.... I'll test

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@itzzritik I'm not yet able to get this to work.... maybe tomorrow you can demo for us how this should work.

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@ear-dev I have updated the description, with steps to reproduce, please have a look.


await createMessage(rid, read, modify, { text: offlineMessage ? offlineMessage : DefaultMessage.DEFAULT_DialogflowHandoverFailedMessage });

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