Troubleshooting

If you're having trouble creating a widget, have a look at this page to understand the most common causes.

Table of content

• No visualization is displayed
• The visualization seems incorrect

No visualization is displayed

If no visualization is displayed, and you selected a type of chart, here's what you need to look at:

• Do you have any filter that's filtering out all the data? Look at the “Filters”, “Geographic filter” and “End-user filters” accordions of the “General” tab.
• Are you limiting the number of rows to a very low number? Look at the “Order” accordion of the same tab.
• Does your chart make sense? Look at the columns you've selected for each axis. You may have selected columns that contain a type of data not compatible with the type of visualization.
• Does the dataset have data? Look at the “Table view” tab.

The visualization seems incorrect

If you believe the chart doesn't make sense, look at these causes:

• Are some bars/slices/points duplicated? Look at the “Table view” tab. If you see duplicates there too, you may need to aggregate or filter the data.
• Do you see a lot of colors? Make sure the dropdown located in the legend is set to “Single color”, unless this is intentional.