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[IMPROVE] Show more information related to the Omnichannel room closing data#16414

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renatobecker merged 4 commits intodevelopfrom
omnichannel/improvements-closing-tracking-rooms
Feb 2, 2020
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[IMPROVE] Show more information related to the Omnichannel room closing data#16414
renatobecker merged 4 commits intodevelopfrom
omnichannel/improvements-closing-tracking-rooms

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  • Display the Omnichannel room closing data on the Visitor Info panel

Screen Shot 2020-02-01 at 18 28 41

  • Send a system message to display who closed the room when the author is the visitor(or external systems). This process wasn't working because the sendMessage method was expecting a valid user and the visitor wasn't being considered.

Screen Shot 2020-02-01 at 18 26 17

  • Also, now the subscription will be removed after the room is closed. The Agent doesn't need the subscription anymore.

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claassistantio commented Feb 1, 2020

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@renatobecker renatobecker merged commit 9e3d3d3 into develop Feb 2, 2020
gabriellsh added a commit that referenced this pull request Feb 3, 2020
…exact_search

* 'develop' of github.com:RocketChat/Rocket.Chat:
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  Fix index creation for apps_logs collection (#16401)
  Revert message properties validation (#16395)
  [FIX] Rooms not being marked as read sometimes (#16397)
  Update apps engine to 1.12.0-beta.2496 (#16398)
  [FIX] Container heights (#16388)
  Regression: App deletion wasn’t returning the correct information (#16360)
  [BREAK] Remove deprecated publications (#16351)
  [IMPROVE] Update katex version  (#16393)
  [FIX] Mail Msg Cancel button not closing the flexbar (#16263)
  [FIX] Highlight freezing the UI (#16378)
gabriellsh added a commit that referenced this pull request Feb 3, 2020
…pinned_messages_collapse

* 'develop' of github.com:RocketChat/Rocket.Chat:
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  Fix index creation for apps_logs collection (#16401)
  Revert message properties validation (#16395)
  [FIX] Rooms not being marked as read sometimes (#16397)
  Update apps engine to 1.12.0-beta.2496 (#16398)
  [FIX] Container heights (#16388)
  Regression: App deletion wasn’t returning the correct information (#16360)
  [BREAK] Remove deprecated publications (#16351)
ggazzo added a commit that referenced this pull request Feb 3, 2020
…it.2.0-turbo

* 'develop' of github.com:RocketChat/Rocket.Chat:
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
ggazzo added a commit that referenced this pull request Feb 3, 2020
…readmessages

* 'develop' of github.com:RocketChat/Rocket.Chat:
  [NEW] Setting to only send plain text emails (#16065)
  Regression: Fix status bar margins (#16438)
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  Fix index creation for apps_logs collection (#16401)
  Revert message properties validation (#16395)
  [FIX] Rooms not being marked as read sometimes (#16397)
  Update apps engine to 1.12.0-beta.2496 (#16398)
  [FIX] Container heights (#16388)
  Regression: App deletion wasn’t returning the correct information (#16360)
gabriellsh added a commit that referenced this pull request Feb 3, 2020
…default-favorite-channels

* 'develop' of github.com:RocketChat/Rocket.Chat: (46 commits)
  Regression: Fix status bar margins (#16438)
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  Fix index creation for apps_logs collection (#16401)
  Revert message properties validation (#16395)
  [FIX] Rooms not being marked as read sometimes (#16397)
  Update apps engine to 1.12.0-beta.2496 (#16398)
  [FIX] Container heights (#16388)
  Regression: App deletion wasn’t returning the correct information (#16360)
  [BREAK] Remove deprecated publications (#16351)
  [IMPROVE] Update katex version  (#16393)
  [FIX] Mail Msg Cancel button not closing the flexbar (#16263)
  [FIX] Highlight freezing the UI (#16378)
  [BREAK] Hide system messages (#16243)
  [IMPROVE] Prevent "App user" from being deleted by the admin (#16373)
  [FIX] Adding 'lang' tag (#16375)
  Lint: Resolve complexity warnings (#16114)
  Fix Preview Docker image (#16379)
  [BREAK] Upgrade to Meteor 1.9 and NodeJS 12 (#16252)
  [FIX] App removal was moving logs to the trash collection (#16362)
  ...
d-gubert pushed a commit that referenced this pull request Feb 4, 2020
…ng data (#16414)

* Added some improvements on closing and tracking omnichannel rooms.

* Display "Agent" when the user who closed and served the room is the same.

* Fix indentation.

* Fix closeAt information on Omnichannel rooms.
ggazzo added a commit that referenced this pull request Feb 4, 2020
…-presence-lazy

* 'develop' of github.com:RocketChat/Rocket.Chat:
  Regression: Fix sending a message not scrolling to bottom (#16451)
  LingoHub based on develop (#16450)
  [IMPROVE] Changes App user's status when the app was enabled/disabled (#16392)
  [IMPROVE] Log as info level when Method Rate Limiters are reached (#16446)
  Use GitHub Actions to store builds (#16443)
  [NEW] Sort the Omnichannel Chat list according to the user preferences (#16437)
  Regression: recent opened rooms being marked as read (#16442)
  [FIX] Option to make a channel default  (#16433)
  [NEW] Setting to only send plain text emails (#16065)
  fix group
  Regression: Fix status bar margins (#16438)
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  Fix index creation for apps_logs collection (#16401)
  Revert message properties validation (#16395)
  [FIX] Rooms not being marked as read sometimes (#16397)
  Update apps engine to 1.12.0-beta.2496 (#16398)
  [FIX] Container heights (#16388)
  fix group messages
ggazzo added a commit that referenced this pull request Feb 4, 2020
…into ui-kit.2.0-turbo

* 'ui-kit.2.0-turbo' of github.com:RocketChat/Rocket.Chat:
  Remove npm
  Update with error messages
  [IMPROVE] Log as info level when Method Rate Limiters are reached (#16446)
  Use GitHub Actions to store builds (#16443)
  [NEW] Sort the Omnichannel Chat list according to the user preferences (#16437)
  Regression: recent opened rooms being marked as read (#16442)
  [FIX] Option to make a channel default  (#16433)
  [NEW] Setting to only send plain text emails (#16065)
  Regression: Fix status bar margins (#16438)
  [NEW] Check the Omnichannel service status per Department (#16425)
  [IMPROVE] Show more information related to the Omnichannel room closing data (#16414)
  fix close modals
  Update action trigger format
  typo
@sampaiodiego sampaiodiego mentioned this pull request Feb 15, 2020
@sampaiodiego sampaiodiego deleted the omnichannel/improvements-closing-tracking-rooms branch February 21, 2020 14:42
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3 participants