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Description
Please follow the guide below
- You will be asked some questions and requested to provide some information, please read them carefully and answer honestly
- Put an
x
into all the boxes [ ] relevant to your issue (like that [x]) - Use Preview tab to see how your issue will actually look like
Make sure you are using the latest version: run youtube-dl --version
and ensure your version is 2017.06.23. If it's not read this FAQ entry and update. Issues with outdated version will be rejected.
- I've verified and I assure that I'm running youtube-dl 2017.06.23
Before submitting an issue make sure you have:
- At least skimmed through README and most notably FAQ and BUGS sections
- Searched the bugtracker for similar issues including closed ones
What is the purpose of your issue?
- Bug report (encountered problems with youtube-dl)
- Site support request (request for adding support for a new site)
- Feature request (request for a new functionality)
- Question
- Other
The following sections concretize particular purposed issues, you can erase any section (the contents between triple ---) not applicable to your issue
If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:
Add -v
flag to your command line you run youtube-dl with, copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):
$ ~/youtube-dl -v http://www.neo-magazin-royale.de/zdi/artikel/137606/neo-magazin-royale-vom-22-06-2017.html
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: [u'-v', u'http://www.neo-magazin-royale.de/zdi/artikel/137606/neo-magazin-royale-vom-22-06-2017.html']
[debug] Encodings: locale UTF-8, fs UTF-8, out UTF-8, pref UTF-8
[debug] youtube-dl version 2017.06.23
[debug] Python version 2.7.9 - Linux-3.16.0-4-amd64-x86_64-with-debian-8.8
[debug] exe versions: avconv 11.9-6, avprobe 11.9-6
[debug] Proxy map: {}
[generic] neo-magazin-royale-vom-22-06-2017: Requesting header
WARNING: Falling back on generic information extractor.
[generic] neo-magazin-royale-vom-22-06-2017: Downloading webpage
[generic] neo-magazin-royale-vom-22-06-2017: Extracting information
ERROR: Unsupported URL: http://www.neo-magazin-royale.de/zdi/artikel/137606/neo-magazin-royale-vom-22-06-2017.html
Traceback (most recent call last):
File "/home/user/youtube-dl/youtube_dl/extractor/generic.py", line 1971, in _real_extract
doc = compat_etree_fromstring(webpage.encode('utf-8'))
File "/home/user/youtube-dl/youtube_dl/compat.py", line 2539, in compat_etree_fromstring
doc = _XML(text, parser=etree.XMLParser(target=_TreeBuilder(element_factory=_element_factory)))
File "/home/user/youtube-dl/youtube_dl/compat.py", line 2528, in _XML
parser.feed(text)
File "/usr/lib/python2.7/xml/etree/ElementTree.py", line 1642, in feed
self._raiseerror(v)
File "/usr/lib/python2.7/xml/etree/ElementTree.py", line 1506, in _raiseerror
raise err
ParseError: mismatched tag: line 13, column 2
Traceback (most recent call last):
File "/home/user/youtube-dl/youtube_dl/YoutubeDL.py", line 762, in extract_info
ie_result = ie.extract(url)
File "/home/user/youtube-dl/youtube_dl/extractor/common.py", line 433, in extract
ie_result = self._real_extract(url)
File "/home/user/youtube-dl/youtube_dl/extractor/generic.py", line 2796, in _real_extract
raise UnsupportedError(url)
UnsupportedError: Unsupported URL: http://www.neo-magazin-royale.de/zdi/artikel/137606/neo-magazin-royale-vom-22-06-2017.html
If the purpose of this issue is a site support request please provide all kinds of example URLs support for which should be included (replace following example URLs by yours):
- Single video: http://www.neo-magazin-royale.de/zdi/artikel/137606/neo-magazin-royale-vom-22-06-2017.html
- Single video: http://www.neo-magazin-royale.de/zdi/artikel/137571/rto-ehrenfeld-harder-better-faster-stronger.html
Note that youtube-dl does not support sites dedicated to copyright infringement. In order for site support request to be accepted all provided example URLs should not violate any copyrights.
Description of your issue, suggested solution and other information
Explanation of your issue in arbitrary form goes here. Please make sure the description is worded well enough to be understood. Provide as much context and examples as possible.
If work on your issue requires account credentials please provide them or explain how one can obtain them.
They're using the same player as zdf.de, which is already supported. Same video downloads via https://www.zdf.de/comedy/neo-magazin-mit-jan-boehmermann/neo-magazin-royale-mit-jan-boehmermann-vom-22-juni-2017-100.html just fine.