GITBOOK-23: Add Discord Best Practices

SUMMARY.md

@@ -2,9 +2,10 @@
 
 * [👋 Welcome](README.md)
 
-## Connect with the Community
+## The Community
 
-* [🔗 Official Links](connect-with-community/official-links.md)
+* [🤝 Discord Best Practices](the-community/discord-best-practices.md)
+* [🔗 Official Links](the-community/official-links.md)
 
 ## Security
 

security/tools.md

@@ -1,4 +1,4 @@
-# ⚔ Tools
+# ⚒ Tools
 
 {% hint style="info" %}
 **Disclaimer:** The following list of tools, Twitter accounts, plugins, extensions, etc., is provided for informational purposes only and is intended to assist users in enhancing their online security. 

the-community/discord-best-practices.md

@@ -0,0 +1,48 @@
+---
+description: Tips for interacting on Discord and providing support to others
+---
+
+# 🤝 Discord Best Practices
+
+These are only a few to start and if you have any others to add please feel free to submit a PR with any additions or edits. You can make suggestions or edits at [https://github.com/zkSync-Community-Hub/zksync-community/tree/main](https://github.com/zkSync-Community-Hub/zksync-community/tree/main)
+
+<details>
+
+<summary>How to be helpful and provide guidance in the zkSync Discord</summary>
+
+1. Interact with kindness and a welcoming tone to make every user feel supported and valued in our community.
+2. Treat every question with patience and understanding, acknowledging the diverse levels of experience within our community.
+3. Only respond to questions if you're sure of the answer. If unsure, either research the topic, let someone else answer, or seek assistance from a zk Success Squad member if the question remains unanswered.
+4. Contribute to a discussion only if you have additional relevant information or a different perspective, avoiding repetition of already provided answers.
+
+</details>
+
+<details>
+
+<summary>How to handle spammers</summary>
+
+If you see messages like "hh," "hu," "great," or "ok" that don't contribute to the conversation, those are likely spammers. With a community this large, some spam is unavoidable. Instead, keep contributing positively to the community.&#x20;
+
+For severe spamming incidents, report them and let the moderation team handle it. Focus on what really matters: building a great community.
+
+</details>
+
+<details>
+
+<summary>Dealing with scammers</summary>
+
+Reporting scams is important to keep Discord safe from fraudsters, hence why it is an essential role of zkSuccess. Below are the steps on how to report a scam:
+
+1. **Identify the scam:** the first part of reporting a scam is identifying it. Scams can take many forms, including phishing links, fraudulent Discord invite links, scammers requesting DM, or even impostors posing as support, team members or moderators.
+2. **Report it:**
+   1. Find and copy the Discord ID of the fraudster.&#x20;
+      * You can find it by ‘right clicking’ on their name and clicking on ‘Copy USER ID’.
+   2. Post the User ID in the #report-scam channel and a give a short description of how they tried to scamm. Try to be clear and precise in your description.&#x20;
+      * Feel free to tag the moderators in your scam report so they can eliminate the scam as fast as possible.&#x20;
+   3. Add a direct link to the scam message if it has not been deleted already.
+
+### _Example:_
+
+![](<../.gitbook/assets/image (1).png>)
+
+</details>