Common Issues

A summary of common problems that can occur when flashing devices and what to do

iotit specific issues

Your device is not supported. Unfortunately we do not support all devices yet. If you would like to add support for a device then see our contribution guide for information about how you can submit a pull request.

Need to instal virtual box and service pack. You need to install VirtualBox and its Extension Pack for iotit to work.

In general with flashing

Insufficient power supply. Make sure you are using a proper power supply according to the board manufacturer requirements (basic usage example: 5V/2A with DC Jack barrel OR thick USB cable).

Need a reliable sd card and adapter. Often iotit failure is related to SD card (bad card, bad card reader, something went wrong when burning the image).

Common problems by device

Raspberry Pi

I cannot ssh to raspberry. In recent versions of rasbian ssh is off by default. To turn it on create an empty file called ssh in the boot directory. For more information please see the official documentation from raspberry pi here

Edison

Edison is not detected

• Some USB cables are only capable of charging. Make sure the USB cable you are using is capable of carrying data also.

Cannot connect to edison

• You need to make sure you can interface with edison. Iotit will try to do this automatically if you choose Default when setting device configurations and selecting the correct interface (iotit will suggest what it thinks is the correct interface).

  [1] Default
  [2] Enter IP
  

  However, if you choose to enter the ip you may need to run this command first sudo ifconfig {interface} 192.168.2.2

  Run ifconfig in your terminal, there are some cases where more than one interface will have the same ip address. If this is the case then you may need to reboot your machine.

Edison keeps asking for my password when updating settings.

• To avoid this on mac os install ssh-copy-id

  brew install ssh-copy-id
  

Beaglebone

Nano Pi