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Apr 2, 2025
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Original file line number Diff line number Diff line change
@@ -0,0 +1,52 @@
import React from 'react';
import {ListItemBase, ListItemBaseSection, AvatarNext, Text, ButtonCircle} from '@momentum-ui/react-collaboration';
import {Icon} from '@momentum-design/components/dist/react';
import classnames from 'classnames';
import {ConsultTransferListComponentProps} from '../../task.types';

const ConsultTransferListComponent: React.FC<ConsultTransferListComponentProps> = (props) => {
const {title, subtitle, buttonIcon, onButtonPress, className} = props;
const initials = title
.split(' ')
.map((word) => word[0])
.join('')
.slice(0, 2)
.toUpperCase();

return (
<ListItemBase className={classnames('call-control-list-item', className)} size={50} isPadded aria-label={title}>
<ListItemBaseSection position="start">
<AvatarNext size={32} initials={initials} title={title} />
</ListItemBaseSection>
<ListItemBaseSection
position="middle"
style={{
flex: 1,
display: 'flex',
flexDirection: 'column',
marginLeft: '8px',
minWidth: 0,
overflow: 'hidden',
}}
>
<Text tagName="p" type="body-primary" style={{margin: 0, lineHeight: '1.2'}}>
{title}
</Text>
{subtitle && (
<Text tagName="p" type="body-secondary" style={{margin: 0, lineHeight: '1.2'}}>
{subtitle}
</Text>
)}
</ListItemBaseSection>
<ListItemBaseSection position="end">
<div className="hover-button">
<ButtonCircle onPress={onButtonPress} size={28} color="join">
<Icon name={buttonIcon} />
</ButtonCircle>
</div>
</ListItemBaseSection>
</ListItemBase>
);
};

export default ConsultTransferListComponent;
Original file line number Diff line number Diff line change
@@ -0,0 +1,55 @@
import React, {useState} from 'react';
import {Text, TabListNext, TabNext, ListNext} from '@momentum-ui/react-collaboration';
import ConsultTransferListComponent from './consult-transfer-list-item';
import {ConsultTransferPopoverComponentProps} from '../../task.types';

const ConsultTransferPopoverComponent: React.FC<ConsultTransferPopoverComponentProps> = ({
heading,
buttonIcon,
buddyAgents,
onAgentSelect,
}) => {
const [selectedTab, setSelectedTab] = useState('Agents');
const filteredAgents = buddyAgents;

return (
<div className="agent-popover-content">
<Text tagName="h3" className="agent-popover-title" type="body-large-bold" style={{margin: '0 0 0 0'}}>
{heading}
</Text>
<TabListNext
aria-label="Tabs"
className="agent-tablist"
hasBackground={false}
style={{marginTop: '0'}}
onTabSelection={(key) => setSelectedTab(key as string)}
>
<TabNext key="Agents" className="agent-tab" active={selectedTab === 'Agents'}>
Agents
</TabNext>
</TabListNext>
<ListNext listSize={filteredAgents.length} className="agent-agent-list">
{filteredAgents.map((agent) => (
<div
key={agent.agentId}
onMouseDown={(e) => e.stopPropagation()}
style={{cursor: 'pointer', pointerEvents: 'auto'}}
>
<ConsultTransferListComponent
title={agent.agentName}
buttonIcon={buttonIcon}
onButtonPress={() => onAgentSelect(agent.agentId)}
/>
</div>
))}
</ListNext>
{filteredAgents.length === 0 && (
<Text tagName="small" type="body-secondary">
No agents found
</Text>
)}
</div>
);
};

export default ConsultTransferPopoverComponent;
Original file line number Diff line number Diff line change
Expand Up @@ -12,7 +12,6 @@
flex-direction: column;
flex-grow: 1;


.md-select-dropdown-input {
flex-grow: 1;
display: flex; // Ensure it participates in flex layout
Expand Down Expand Up @@ -78,7 +77,7 @@
[id*='tippy'] {
border: 0.0625rem solid var(--mds-color-theme-outline-input-normal); // 1px to rem
background-color: var(--mds-color-theme-background-glass-overlay-normal);
border-radius: 0.50rem; // 4px to rem
border-radius: 0.5rem; // 4px to rem
}

.md-button-circle-wrapper.call-control-button {
Expand All @@ -102,7 +101,6 @@
--mdc-icon-fill-color: var(--mds--color-theme-button-secondary-normal);
}


.wrapup-button {
display: inline-flex;
justify-content: center;
Expand All @@ -116,3 +114,58 @@
color: var(--mds-color-theme-text-primary-normal);
}
}

.agent-popover {
.agent-popover-content {
display: flex;
flex-direction: column;
padding: 1rem 0.5rem 0.5rem 1rem;
width: 30rem;
height: 25rem;
gap: 0.25rem;

.agent-popover-title {
margin: 0 0 0 0;
margin-bottom: 1rem;
text-align: left;
}

.agent-agent-item {
padding: 0.5rem;
cursor: pointer;
border-radius: 0.25rem;

&:hover {
background-color: var(--mds-color-theme-background-secondary-hover);
}
}
}

.agent-tablist {
margin-bottom: 1rem;
.agent-tab {
margin: 0 !important;
}
}

.agent-agent-list {
margin-left: 0;
margin-bottom: 1rem;
}
}

.call-control-list-item .hover-button {
opacity: 0;
transition: opacity 0.3s;
pointer-events: none;
}

.call-control-list-item:hover .hover-button {
opacity: 1;
pointer-events: auto;
}

.custom-text {
margin: 0 !important;
line-height: 1 !important;
}
Original file line number Diff line number Diff line change
Expand Up @@ -5,10 +5,13 @@ import './call-control.styles.scss';
import {PopoverNext, SelectNext, TooltipNext, Text, ButtonCircle, ButtonPill} from '@momentum-ui/react-collaboration';
import {Item} from '@react-stately/collections';
import {Icon} from '@momentum-design/components/dist/react';
import ConsultTransferPopoverComponent from './CallControlCustom/consult-transfer-popover';

function CallControlComponent(props: CallControlComponentProps) {
const [selectedWrapupReason, setSelectedWrapupReason] = useState<string | null>(null);
const [selectedWrapupId, setSelectedWrapupId] = useState<string | null>(null);
const [showAgentMenu, setShowAgentMenu] = useState(false);
const [agentMenuType, setAgentMenuType] = useState<'Consult' | 'Transfer' | null>(null);

const {
currentTask,
Expand All @@ -23,6 +26,10 @@ function CallControlComponent(props: CallControlComponentProps) {
setIsHeld,
isRecording,
setIsRecording,
buddyAgents,
loadBuddyAgents,
transferCall,
consultCall,
} = props;

useEffect(() => {
Expand Down Expand Up @@ -65,6 +72,20 @@ function CallControlComponent(props: CallControlComponentProps) {
className: 'call-control-button',
disabled: false,
},
{
icon: 'headset-bold',
tooltip: 'Consult with another agent',
className: 'call-control-button',
disabled: false,
menuType: 'Consult',
},
{
icon: 'next-bold',
tooltip: 'Transfer call',
className: 'call-control-button',
disabled: false,
menuType: 'Transfer',
},
{
icon: isRecording ? 'record-paused-bold' : 'record-bold',
onClick: () => toggleRecording(),
Expand All @@ -89,24 +110,112 @@ function CallControlComponent(props: CallControlComponentProps) {
<div className="call-control-container" data-testid="call-control-container">
{!wrapupRequired && (
<div className="button-group">
{buttons.map((button, index) => (
<TooltipNext
key={index}
color="primary"
delay={[0, 0]}
placement="bottom-start"
triggerComponent={
<ButtonCircle className={button.className} onPress={button.onClick} disabled={button.disabled}>
<Icon className={button.className + '-icon'} name={button.icon} />
</ButtonCircle>
}
type="description"
variant="small"
className="tooltip"
>
<p>{button.tooltip}</p>
</TooltipNext>
))}
{buttons.map((button, index) => {
if (button.menuType) {
return (
<PopoverNext
key={index}
onHide={() => {
setShowAgentMenu(false);
setAgentMenuType(null);
}}
color="primary"
delay={[0, 0]}
placement="bottom"
showArrow
variant="medium"
interactive
offsetDistance={2}
className="agent-popover"
trigger="click"
closeButtonPlacement="top-right"
closeButtonProps={{
'aria-label': 'Close popover',
onPress: () => {
setShowAgentMenu(false);
setAgentMenuType(null);
},
outline: true,
}}
triggerComponent={
<TooltipNext
key={index}
triggerComponent={
<ButtonCircle
className={button.className}
aria-label={button.tooltip}
disabled={button.disabled}
data-testid="ButtonCircle"
onPress={() => {
// If popover is already visible, we close it
if (showAgentMenu && agentMenuType === button.menuType) {
setShowAgentMenu(false);
setAgentMenuType(null);
} else {
setAgentMenuType(button.menuType as 'Consult' | 'Transfer');
setShowAgentMenu(true);
loadBuddyAgents();
}
}}
>
<Icon className={button.className + '-icon'} name={button.icon} />
</ButtonCircle>
}
color="primary"
delay={[0, 0]}
placement="bottom-start"
type="description"
variant="small"
className="tooltip"
>
<p>{button.tooltip}</p>
</TooltipNext>
}
>
{showAgentMenu && agentMenuType === button.menuType ? (
<ConsultTransferPopoverComponent
heading={button.menuType}
buttonIcon={button.icon}
buddyAgents={buddyAgents}
onAgentSelect={(agentId) => {
setShowAgentMenu(false);
if (agentMenuType === 'Consult') {
consultCall();
} else {
// Adding agent for now by default, will update once we have queues
transferCall(agentId, 'agent');
}
setAgentMenuType(null);
}}
/>
) : null}
</PopoverNext>
);
}
return (
<TooltipNext
key={index}
triggerComponent={
<ButtonCircle
className={button.className}
onPress={button.onClick}
disabled={button.disabled}
aria-label={button.tooltip}
>
<Icon className={button.className + '-icon'} name={button.icon} />
</ButtonCircle>
}
color="primary"
delay={[0, 0]}
placement="bottom-start"
type="description"
variant="small"
className="tooltip"
>
<p>{button.tooltip}</p>
</TooltipNext>
);
})}
</div>
)}
{wrapupRequired && (
Expand Down Expand Up @@ -158,6 +267,7 @@ function CallControlComponent(props: CallControlComponentProps) {
className="submit-wrapup-button"
onPress={handleWrapupCall}
disabled={selectedWrapupId && selectedWrapupReason ? false : true}
aria-label="Submit wrap-up"
>
Submit & Wrap up
</ButtonPill>
Expand Down
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