As a Helpdesk Analyst in Quebec, I blend strong soft skills with robust technical knowledge to deliver top-notch IT support. Fluent in English, French, and Spanish, I'm passionate about continuous learning and eager to expand my expertise in network administration, cybersecurity, and programming.
Last Updated: Wednesday, September 24th, 2025
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Core Competencies: Troubleshooting, IT Support, Customer Service, System Diagnostics
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Languages: Fluent in French, English, and Spanish. Currently learning German and Japanese.
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Tech Stack & Tools:
- Homelab: Building a personal homelab on an Ubuntu-based Lenovo 920X mini PC. Utilizing Docker, I'm self-hosting services like Traefik (reverse proxy), Portainer (container management), qBitTorrent, a Minecraft server, and Jellyfin (media server).
- Networking: Managing my home network with pfSense on a mini-PC, integrated with a Cisco switch to implement advanced network configurations and security policies.
- Web Development: Actively exploring React to enhance my front-end development skills and build dynamic web applications.
- Scripting: Developing practical automation scripts on my Ubuntu Server and improving efficiency with PowerShell for work-related tasks.
- AI: Leveraging tools like Gemini and ChatGPT to enhance efficiency. I'm also exploring their capabilities for generating short visual content.
Committed to lifelong learning, I'm actively focusing on these areas to grow as a skilled IT Analyst:
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Networking: Deepening knowledge of protocols like
$TCP/IP$ , routing, and advanced architectures. - Cybersecurity: Studying security best practices, threat detection, and preventative measures.
- Linux: Expanding expertise in command-line administration, server management, and Bash scripting.
- Development: Building proficiency in React and mastering automation with PowerShell.
- Applied AI: Exploring practical applications of AI and machine learning for efficiency.
Feel free to connect with me for collaborations, questions, or just to chat about tech!