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Merge pull request #703 from bdu-birhanu/feat_improvement_act_mgt
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Adding what is next section in Cheaha account management page
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wwarriner authored Oct 4, 2024
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# Cheaha Account Management

These instructions are intended to guide researchers on creating new accounts and managing existing accounts.
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If you believe this to be in error, please [Contact Support](../help/support.md).

## What can I do with my account?

Research Computing offers services addressing a wide range of needs for researchers at UAB, including students, staff, and faculty, as well as for both Labs and research cores.

We're always happy to provide support for your Research Computing needs, you need only [Contact Support](../index.md#how-to-contact-us).

### For Students, Staff, and Faculty

- [Get Started with Open OnDemand](../cheaha/open_ondemand/index.md)
- [Additional Learning Resources](../education/training_resources.md)
- [Data Science Journal Club Course](../education/courses.md#data-science-journal-club-course)

### For Lab PIs and Core Directors

- [No-cost storage offerings](../data_management/storage.md#what-type-of-storage-do-i-need)
- [GPFS](../data_management/storage.md#what-shared-storage-solutions-are-available): Hot storage, compute adjacent, directly accessible from Cheaha
- [LTS](../data_management/lts/index.md): Cool storage, large capacity
- [Transfer data with Globus](../data_management/transfer/globus.md)
- [Batch computing](../cheaha/slurm/introduction.md)
- [Desktop](../cheaha/open_ondemand/hpc_desktop.md), [Jupyter](../cheaha/open_ondemand/ood_jupyter.md), [RStudio](../cheaha/open_ondemand/ood_rstudio.md), [Matlab](../cheaha/open_ondemand/ood_matlab.md), and more
- [GPUs](../cheaha/slurm/gpu.md)
- [On-prem cloud computing](../uab_cloud/index.md)
- [Tutorial](../uab_cloud/tutorial/index.md)
- [Web servers](../uab_cloud/remote_access.md#make-instances-publically-accessible-from-the-internet)

If you are unable to find what you need, please feel free to [Contact Support](../index.md#how-to-contact-us).

## Cheaha Account and Group Membership FAQ

Our Cheaha system is robust, but errors may occur due to general platform connectivity issues or missing components. Below are FAQs for self-service Cheaha account creation and a troubleshooting guide for common issues:

- **Which credentials should I use?** Please visit [how do I login to research computing services](../account_management/index.md#how-do-i-login-to-research-computing-services).
- **Which credentials should I use?** Please visit [How Do I Login to Research Computing Services](../account_management/index.md#how-do-i-login-to-research-computing-services).
- **What do I do if I'm waiting for it to finish for longer than a couple of minutes?**

- Try closing and restarting your browser, then trying again.
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- **Do you have an active Open OnDemand session?**

- In Open OnDemand ([https://rc.uab.edu](https://rc.uab.edu)), navigate to the green navigation bar in the top right corner. Look for the `Help` or `Developer` dropdown menu and click on it. Then, click `Restart Web Server`. Once the restart is complete, please try again.
- In Open OnDemand ([https://rc.uab.edu](https://rc.uab.edu)), navigate to the green navigation bar in the top right corner. Look for the `Help` or `Developer` dropdown menu and click on it. Then, click `Restart Web Server`. Once the restart is complete, please try again.

- **Do you have one or more OOD HPC Desktops running?**

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