freescout-module

Enhanced unified search module for FreeScout.

FreeScout module that adds a left‑side aging light breathing bar to highlight overdue Active tickets.

Gamified achievements, levels, and motivational quotes for FreeScout users

Automatically assigns new incoming customer conversations in a mailbox after 5 min to a selected agent pool

FreeScout module: multiple scoped API keys with rotation, audit log and a regeneration guard

Refresh: a new interface for FreeScout, inspired by Freshdesk (views, SLA badges, dashboard, properties panel, ajax actions, phone version)

FreeScout module to generate short URLs for Knowledge Base articles via Shlink

FreeScout module that allows admins to inject custom JavaScript code blocks into FS pages

Region-aware public holidays for FreeScout: holiday-specific auto-reply, agent banner and a REST API to tell your apps when the office is closed (Swiss cantons, Jura default).

AI drafts a reply to every customer email in FreeScout, written from your own knowledge base. The agent edits and sends. Nothing is sent automatically.

Free dark theme for FreeScout — per-user Light/Dark/System toggle, full agent & admin UI, dark email bodies, optional 'Aurora' premium mode. Fail-open, update-capable.

Cobrowse.io integration for FreeScout: co-browse with customers from the conversation sidebar

Import your Freshdesk tickets into FreeScout, then keep them in sync until you switch over

Web Push for FreeScout: install it as an app on phones and desktops and get end-to-end encrypted push notifications, without the mobile app

Extended Live Chat module for FreeScout helpdesk with focus-aware read receipts, visitor tracking, typing indicators, and customizable welcome greeting.

A modern, customizable light and dark theme for FreeScout, featuring neutral palettes, per-mailbox accent colors, fine-line icons, enhanced dark-mode email readability, and one-click GitHub updates.

Customer profile synchronization and SSO authentication module for FreeScout helpdesk via signed HMAC-SHA256 payloads from WHMCS, WordPress, or PHP apps.

Claude Assistant for FreeScout: draft and improve replies with Claude from the reply editor, using the conversation, the customer's history, saved replies, documentation and your team's tone