No email sent to customer when work rejected by copilot

[sandhiyakavi]

Description:

Submitted project in prod. Customer assistant rejected project. (Connect Project 31682, Name: Test project- bad spec- reject)

Desired behavior:

SendGrid triggers email to Customer & Hello@topcoder.com (includes inbound sales and product).

Observed behavior:

No emails sent to Customer or Hello@topcoder.com

NOTE: Status updated accurately in Work Home, SFDC and Hold was Cancelled in Stripe

Goal:

Automated email to Customer, Sales & Product explaining what happens when customer input has been referred to sales.

want consistency in customer emails (for performance tracking, etc.)

Will be driven by SendGrid

Clinton Bonner this will be another e-mail template & copy exercise

Need to define SLA for time for rejected work to go to sales and response to be sent to customer

Jira issue link : https://topcoder.atlassian.net/browse/PLAT-205

[sandhiyakavi]

Verified in Dev Env. The customer is able to receive the Redirected to sales Email when rejected by the copilot. It is also cc to the TC member who will contact them.

[Oanh-and-only-Oanh]

I was not able to verify. No zendesk ticket was received when a project was rejected. @sandhiyakavi , can you share a video?

[sandhiyakavi]

@Oanh-and-only-Oanh Please refer the below video.

bandicam.2022-02-12.10-14-56-495.mp4

[sandhiyakavi]

Passed in Dev Env. Email send to Customer as well as Sales & product (email: sathya.jayabal@gmail.com for Dev Env)