Customer not receiving some Email notifications.

[sandhiyakavi]

Description:

The customer is not receiving Email notification for the below,

1. Welcome mail
2. ZenDesk Automated mail to User Who Sends Support Email
3. Work Completed mail
4. Work request is redirected mail is not received if the copilot rejects the work but received if it is rejected automatically due to payment fails.

[Oanh-and-only-Oanh]

bug could be due to Dev outage. Please re-test when dev is back up.

[SathyaJayabal]

@Oanh-and-only-Oanh , this was tested before the dev outage. But we will check again when its back up.

[sandhiyakavi]

Re verified the issues,

The customer is still not receiving the below mails,

1. ZenDesk Automated mail to User Who Sends Support Email
2. Work Completed mail
3. Work request is redirected mail is not received if the copilot rejects the work but received if it is rejected automatically due to payment fails.

For Welcome mail, it is received for mail Ids harvy.toothman@ultramailinator.com and baltinarti@vusra.com but not for mail Ids like topcodergh+test1@gmail.com (mail having '+' sign)

[Oanh-and-only-Oanh]

https://topcoder.atlassian.net/browse/PLAT-492

[sandhiyakavi]

Update: The customer is receiving the Work completed mail now

[Oanh-and-only-Oanh]

@sandhiyakavi, did this pass or fail QA in dev?

[sandhiyakavi]

@Oanh-and-only-Oanh It's still QA Fail in dev. Below mails are not yet received by the customer.

1. ZenDesk Automated mail to User Who Sends Support Email

2. Work request is redirected mail is not received if the copilot rejects the work but received if it is rejected automatically due to payment fails.

3. For Welcome mail, it is received for mail Ids harvy.toothman@ultramailinator.com and baltinarti@vusra.com but not for mail Ids like topcodergh+test1@gmail.com (mail having '+' sign)

[SathyaJayabal]

@sandhiyakavi , please check work redirected email. Its been fixed now.