Is there a way to disable the Answer Bot?

[Leulz]

First of all, great work with this project!

I am trying to see if there is a way to disable the Answer Bot asking the user questions when there are no agents online. I would like to make it so the user just receives a message asking them to send an e-mail when there are no agents available.

Is that something that I can do using this package? Or is this more a configuration on my Zendesk Account side?

[fbartho]

I would reach out to Zendesk customer support! I don’t know the answer to that question myself.