DOC-704 Suspended card renewals #338
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docs/topics/cards/physical/index.mdx
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| @@ -302,6 +302,20 @@ The four-digit **PIN doesn't change** for a continuous user experience. | |||
| If your user prefers to [choose their PIN](#pin-choose), they need to [cancel the expiring card](./guide-cancel.mdx) and order a new one. | |||
| It's not possible to choose a new PIN during renewal. | |||
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| ### Suspended physical cards {#renew-suspended} | |||
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Going from the feedback recently about terminology - is "resumed" a status in itself? Or are we using it as the opposite of suspended?
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Resumed is a mutation for physical cards, not a status.
docs/topics/cards/physical/index.mdx
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| | Resumed more than 10 weeks before expiry | `ToRenew` → `Renewed` | Renewed | | ||
| | Not resumed more than 10 weeks before expiry | Remains `Suspended` | Not renewed, cancelled at expiry | | ||
| | Resumed between 10 and 8 weeks before expiry | `ToRenew` → `Renewed` | Renewed | | ||
| | Not resumed between 10 and 8 weeks before expiry | Remains `Suspended` | Not renewed, cancelled at expiry | |
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This should be 8 and 10
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Not sure, we're talking about card renewal deadlines, so we’re counting backwards towards the expiry date.
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Saying “between 10 and 8 weeks before expiry” makes sense because we’re talking about the window that starts 10 weeks before expiry and ends 8 weeks before expiry. The
ToRenewperiod. -
Flipping it to “between 8 and 10 weeks” implies we're moving forward in time, which doesn’t match the logic of a countdown to expiry.
docs/topics/cards/physical/index.mdx
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| The renewal process for a suspended physical card depends on when the card is **resumed**. | ||
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| | Scenario | Card status after suspension | Card renewal outcome | |
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Could the table be:
| If you... | More than 8 weeks before expiry | Less than 8 weeks before expiry |
|---|---|---|
| Resume the card | The card is renewed automatically. | The card is not renewed and will be Canceled at expiry. |
| Do not resume the card | The card is not renewed and will be Canceled at expiry. | The card is not renewed and will be Canceled at expiry. |
Easier to follow.
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I really like this structure, it’s much clearer and easier to follow, so I’ll use it as a base. That said, it’s still missing some specific use cases, and it doesn’t include the detailed status transitions, which have been a recurring point of confusion for partners. I’ll check in with Nelson or Arnaud to clarify the details.
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| | Suspended and not resumed more than **10 weeks** before expiry | `Suspended` | `Suspended` | `Canceled` | | ||
| | Suspended and resumed between **10 and 8 weeks** before expiry | `ToRenew` | `Renewed` | `Renewed` | | ||
| | Suspended and not resumed between **10 and 8 weeks** before expiry | `ToRenew` | `Suspended` | `Canceled` | | ||
| | Suspended between **10 and 8 weeks** before expiry and resumed less than **8 weeks** before expiry | `ToRenew` | `Suspended` | `Canceled` | |
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I believe this needs a comma after the first before expiry.
This is part of the card renewal PIM request. Here's the linear ticket.
Thank you!