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Update SLAs to add Amp Support #1221

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4 changes: 2 additions & 2 deletions docs/sla/index.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -10,7 +10,7 @@ While we always strive to respond to your issues as quickly as possible, our SLA

The following policy applies to both our cloud-based (managed instance) and on-premise/self-hosted Sourcegraph customers:

## For enterprise plans
## For Sourcegraph Enterprise & Amp Enterprise Premium plans

| Severity level | Description | Response time | Support availability |
| -------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------- | -------------------- |
Expand All @@ -22,7 +22,7 @@ The following policy applies to both our cloud-based (managed instance) and on-p
>NOTE: Premium support with enhanced SLAs can be added to your Enterprise plans as an add-on. Our business hours, defined as Sunday 2 PM PST to Friday 5 PM PST, align with our 24x5 support coverage.


### For Enterprise Starter & Cody Pro plans
### All other paid plans

| **Severity level** | **Description** | **Response time** | **Support availability** |
| -------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------- | -------------------- |
Expand Down