Support

Support

Start with the troubleshooting guide. It provides symptom-first diagnostics for Docker Sandboxes, compatibility and retired providers, host trust, image builds, storage, and cross-architecture containers.

Before asking for help, search the repository's existing issues and collect:

• the EPAR version or commit;
• the host operating system and architecture;
• the selected provider and runner image;
• the relevant configuration with credentials, private keys, tokens, certificate contents, organization names, and other sensitive values removed;
• the smallest reproducible workflow or command;
• the relevant controller, image-build, and guest logs with secrets removed.

For a reproducible bug or documentation gap, open a GitHub issue. For usage questions, include what you expected, what happened, and the diagnostics above so another contributor can reproduce the environment.

Do not report security vulnerabilities in a public issue. Follow the private reporting instructions in the security policy.

Community support is provided on a best-effort basis; there is no guaranteed response time or service-level agreement.