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Fix grammar in help.rst.
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cbono authored and phatboyg committed Sep 30, 2013
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Getting hold of us
==================

Getting hold of the gang behind Topshelf is pretty straight forward, we try
Getting hold of the gang behind Topshelf is pretty straightforward. We try
to help as much as time permits and have tried to streamline this process as much
as possible.

But before you grab hold of us, spend a moment composing your thoughts and
formulate your question, there is nothing as pointless as simply telling us
"Topshelf does not work for me" with no further information to give any clue
to why.
But before you grab hold of us, spend a moment to compose your thoughts and
formulate your question. There is nothing as pointless as simply telling us
"Topshelf does not work for me," with no further information to give any clue
as to why.

And before you even do that, do a couple of searches to see if your question is
already answered, if it has been, you will get your answer much faster that way.
And before you even do that, do a couple of searches to see if your question has
already been answered. If it has been, you will get your answer much faster that way.

Mailing List
""""""""""""

Getting on or off our mailinglist happens through Google Groups.
Getting on or off our mailing list happens through Google Groups.

http://groups.google.com/group/topshelf-discuss/

If you are going to use Topshelf, subscribing to our ``topshelf-discuss``
mailing list is probably a very good idea. This is where most conversation
mailing list is probably a very good idea. This is where most conversation
about Topshelf is going to happen.

Make sure to pick a good subject line, and if the subject of the
thread changes, please change the subject to match, some of us deal
with hundreds of emails per day, after spam-filters, and we need all
thread changes, please change the subject to match. Some of us deal
with hundreds of emails per day after spam-filters, and we need all
the help we can get to pick the interesting ones.

Twitter
"""""""

The most immediate way to get hold of us, is to shoot a tweet to ``#tsproj``
The most immediate way to get hold of us is to shoot a tweet to ``#tsproj``

Our main time zone is Central time in the United States.

If you can explain your problem in a clear sentence, twitter is a good way
If you can explain your problem in a clear sentence, Twitter is a good way
to get quick response. If you do need to paste log files, config and so on,
please use a ``gist``. But because its often not clear because usually
there is a great deal of context to a question we may push you to our mailing
list on google groups.
please use a ``gist``. But because questions are often not clear without additional context,
we may push you to our mailing list on Google Groups.

If twitter is all quiet, try the mailing list as well, we do have lives,
families and jobs to deal with also.
If Twitter is all quiet, try the mailing list as well. We do have lives,
families and jobs to deal with as well.


Issues / Tickets
""""""""""""""""

Please do not open an issue on github, unless you have spotted an actual
bug in Topshelf. Ask on the mailing list first if you are in doubt.
Please do not open an issue on GitHub unless you have spotted an actual
bug in Topshelf. Ask on the mailing list first if you are in doubt.

https://github.com/topshelf/topshelf/issues

The reason for this policy, is to avoid the bugs being drowned in a
pile of sensible suggestions for future enhancements and call for help
from people who forget to check back if they get it and so on.
The reason for this policy is to avoid the bugs being drowned in a
pile of sensible suggestions for future enhancements, calls for help
from people who forget to check back if they get it, and so on.

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