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Getting hold of us | ||
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Getting hold of the gang behind Topshelf is pretty straight forward, we try | ||
Getting hold of the gang behind Topshelf is pretty straightforward. We try | ||
to help as much as time permits and have tried to streamline this process as much | ||
as possible. | ||
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But before you grab hold of us, spend a moment composing your thoughts and | ||
formulate your question, there is nothing as pointless as simply telling us | ||
"Topshelf does not work for me" with no further information to give any clue | ||
to why. | ||
But before you grab hold of us, spend a moment to compose your thoughts and | ||
formulate your question. There is nothing as pointless as simply telling us | ||
"Topshelf does not work for me," with no further information to give any clue | ||
as to why. | ||
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And before you even do that, do a couple of searches to see if your question is | ||
already answered, if it has been, you will get your answer much faster that way. | ||
And before you even do that, do a couple of searches to see if your question has | ||
already been answered. If it has been, you will get your answer much faster that way. | ||
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Mailing List | ||
"""""""""""" | ||
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Getting on or off our mailinglist happens through Google Groups. | ||
Getting on or off our mailing list happens through Google Groups. | ||
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http://groups.google.com/group/topshelf-discuss/ | ||
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If you are going to use Topshelf, subscribing to our ``topshelf-discuss`` | ||
mailing list is probably a very good idea. This is where most conversation | ||
mailing list is probably a very good idea. This is where most conversation | ||
about Topshelf is going to happen. | ||
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Make sure to pick a good subject line, and if the subject of the | ||
thread changes, please change the subject to match, some of us deal | ||
with hundreds of emails per day, after spam-filters, and we need all | ||
thread changes, please change the subject to match. Some of us deal | ||
with hundreds of emails per day after spam-filters, and we need all | ||
the help we can get to pick the interesting ones. | ||
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""""""" | ||
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The most immediate way to get hold of us, is to shoot a tweet to ``#tsproj`` | ||
The most immediate way to get hold of us is to shoot a tweet to ``#tsproj`` | ||
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Our main time zone is Central time in the United States. | ||
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If you can explain your problem in a clear sentence, twitter is a good way | ||
If you can explain your problem in a clear sentence, Twitter is a good way | ||
to get quick response. If you do need to paste log files, config and so on, | ||
please use a ``gist``. But because its often not clear because usually | ||
there is a great deal of context to a question we may push you to our mailing | ||
list on google groups. | ||
please use a ``gist``. But because questions are often not clear without additional context, | ||
we may push you to our mailing list on Google Groups. | ||
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If twitter is all quiet, try the mailing list as well, we do have lives, | ||
families and jobs to deal with also. | ||
If Twitter is all quiet, try the mailing list as well. We do have lives, | ||
families and jobs to deal with as well. | ||
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Issues / Tickets | ||
"""""""""""""""" | ||
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Please do not open an issue on github, unless you have spotted an actual | ||
bug in Topshelf. Ask on the mailing list first if you are in doubt. | ||
Please do not open an issue on GitHub unless you have spotted an actual | ||
bug in Topshelf. Ask on the mailing list first if you are in doubt. | ||
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https://github.com/topshelf/topshelf/issues | ||
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The reason for this policy, is to avoid the bugs being drowned in a | ||
pile of sensible suggestions for future enhancements and call for help | ||
from people who forget to check back if they get it and so on. | ||
The reason for this policy is to avoid the bugs being drowned in a | ||
pile of sensible suggestions for future enhancements, calls for help | ||
from people who forget to check back if they get it, and so on. |