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Launching Secondlife viewer crashes Razer's Surround Sound output #3225

@canny

Description

@canny
Environment Second Life Release 7.1.10.10800445603 (64bit)

Release Notes
You are at 221.2, 158.8, 695.5 in GEL Community 44 located at simhost-0fcbf1cc2b11fbaf6.agni
SLURL: http://maps.secondlife.com/secondlife/GEL%20Community%2044/221/159/696
(global coordinates 276,445.0, 338,335.0, 695.5)
Second Life Server 2024-10-15.11356152186
Release Notes
CPU: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz (2712 MHz)
Memory: 24493 MB
OS Version: Microsoft Windows 10 64-bit (Build 19045.5131)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2
Windows Graphics Driver Version: 32.0.15.6614
OpenGL Version: 4.6.0 NVIDIA 566.14
Window size: 1920x1137
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.25
Render quality: 2
Texture memory: 6144MB
Disk cache: Max size 1638.4 MB (38.8% used)
J2C Decoder Version: KDU v7.10.4
Audio Driver Version: Undefined
Dullahan: 1.14.0.202408091639
CEF: 118.4.1+g3dd6078+chromium-118.0.5993.54
Chromium: 118.0.5993.54
LibVLC Version: 3.0.21
Voice Server Version: Vivox 4.10.0000.32327.5fc3fe7c.5942f08
Packets Lost: 61/2,239 (2.7%)
November 16 2024 08:39:12

Since it was announced that vivox system will be dropped in favor of WebRTC this have been an occuring problem in all of the updated thrid party viewers AND the official LL one.

When I launch the SL client the Surround Sound output stops working on any other programs too, causing errors if you try to play videos or sounds in an external brower or player. The Surround Sound program itself keeps running and doesn't chash.

To replicate the issue on Windows 10:

  1. Have Surround Sound 7.1 ver 1.1.85 running and have Surround Sound 7.1 set as the default output device in the system.

  2. Launch the viewer while there's NO other sound playing through this output (Expected: normal launch. Actual: the output/driver breaks)

  3. Log in and go to audio output settings (Expected: Being able to change to other working outputs. Actual: viewer's sound is absent no matter what output is chosen until the next successful launch).

The crash can be avoided if there's already sound being played through SS 7.1 output upon the viewer's launch. I doubt that it's Razer's fault because in no other circumstance SS ever crashes like this. After the crash happens I have to log out of SL, change the output to any other one, restart SS program and then change the output device back to Surround Sound 7.1

https://secondlife.canny.io/admin/board/bug-reports/p/launching-secondlife-viewer-crashes-razers-surround-sound-output

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