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Network Troubleshooting
Try following some of the suggestions below to help resolve a network error.
Metastream supports the following browsers:
- Chrome/Chromium
- Firefox
- Edge (new Chromium version)
- Opera
- Vivaldi
- Brave
- Any Chrome-based browser with extension support
Make sure you're using one of the browsers above and that they're using the latest version.
Apple iOS devices (iPhone, iPad) are not supported.
Disabling browser extensions can help rule out conflicting issues. WebRTC is used to establish connections between peers which could be limited by extensions. This is common among privacy related extensions.
See list of Extension issues in the FAQ.
Check your config by entering about:config in the address bar. Search for media.peerconnection.enabled to see if it's disabled.
If you're using a VPN, try disabling it to see if it fixes the problem. Some VPNs prevent your IP address from being used by WebRTC which causes issues for Metastream.
You can try changing your DNS settings to use a Public DNS server. Check out Google's Public DNS guide for using their DNS.
Certain regions may be blocked from accessing Metastream servers. This currently includes Russia due to government censorship.
If you're affected by this, you'll need a VPN in order to access Metastream servers for now.
Metastream servers are used to initiate peer-to-peer (P2P) connections. Servers are located at
- signal.rtc.getmetastream.com
- turn.rtc.getmetastream.com
Ensure that these are reachable from your machine. If you receive a HTTP 403 Forbidden error, that's okay.
For more general questions, see the FAQ.
If none of the above works for you, we might also be able to help out in the #support channel of the Metastream Discord community.