Wrong Username or Password

[DavTechFr]

Hello Dear community,

I am very sorry to annoy you with this issue.

But when I provide the Eufy credentials in the plugin splash screen , result is “Wrong username or password” :(

I’ve tried with Primary account, or family one (Admin rights).
email/password are correct as I can log to iPhone App using them.

The log is (credentials have been removed)
…

24/11/2021, 22:20:53] [Homebridge UI] [homebridge-eufy-security] Incoming Request: /request-otp
[24/11/2021, 22:20:53] [Homebridge UI] [homebridge-eufy-security] [1.0.4] DEBUG: Load previous login_hash: 054e818a19016130b404dc79b5fxxxxx
[24/11/2021, 22:20:53] [Homebridge UI] [homebridge-eufy-security] [1.0.4] DEBUG: Generated new openudid: de4ec635ebdd1e48
[24/11/2021, 22:20:53] [Homebridge UI] [homebridge-eufy-security] [1.0.4] DEBUG: Generated new serial_number: d489998e7fcc
[24/11/2021, 22:20:53] [Homebridge UI] [homebridge-eufy-security] [1.0.4] DEBUG: Authenticate and get an access token { token: null, tokenExpiration: null }
[24/11/2021, 22:20:53] [Homebridge UI] [homebridge-eufy-security] [1.0.4] DEBUG: Request: {
method: 'post',
endpoint: 'passport/login',
baseUrl: 'https://mysecurity.eufylife.com/api/v1',
token: null,
data: {
email: '03inxxxxx@icloud.com',
password: 'xxxxxx-xxxxxx-xxxxxx'
},
headers: {
app_version: 'v2.8.0_887',
os_type: 'android',
os_version: '30',
phone_model: 'EUFYCLIENT',
country: 'US',
language: 'en',
openudid: 'de4ec635ebdd1e48',
uid: '',
net_type: 'wifi',
mnc: '02',
mcc: '262',
sn: 'd489998e7fcc',
Model_type: 'PHONE',
timezone: 'GMT+01:00'
}
}
[24/11/2021, 22:20:54] [Homebridge UI] [homebridge-eufy-security] [1.0.4] DEBUG: Response:
[24/11/2021, 22:20:54] [Homebridge UI] [homebridge-eufy-security] [1.0.4] ERROR: Status return code not 200 { status: 204, statusText: 'No Content' }
[24/11/2021, 22:20:54] [Homebridge UI] [homebridge-eufy-security] [1.0.4] ERROR: Token error
[24/11/2021, 22:21:06] [Homebridge UI] [homebridge-eufy-security] Terminating child process...
[24/11/2021, 22:21:06] [Homebridge UI] [homebridge-eufy-security] Child process ended
…

What is my mistake?

Thanks,
David

[MattC3156]

Same issue here with same debug log. Have tried TFP on and off, reinstall of plugin, resinstall of Homebridge (have moved from iOS to Pi so starting new installation). Account checked, tried guest and normal but still same issue.

[DavTechFr]

Hi,

I’ve tried this morning same Family credentials with another plugin (without 2FA) :
https://github.com/birkir/homebridge-plugin-eufy-security

This Plugin succeeds to connect.

So I think there may have issue with the content (headers?) of the request sent to Eufy portal :/

How can I help?

David

[schliemann]

This is a bug in the client library

[schliemann]

It has been fixed. But we need to use the newest version.

[DavTechFr]

Hello,

Ah OK, good news.
When this version will be available?

is there a workaround in meantime?
(Downgrade to previous versions,…)

David

[DavTechFr]

New version 1.0.6 fixes the issue.
thanks a lot
David

[Gadagadanagadanagana]

I have the same issue now on 1.0.8....

[schliemann]

@Laeae that no devices are found?

[Gadagadanagadanagana]

sorry, that my username and password are not able to get me logged in. Error message "Wrong Username or Password", despite correct information.

In my case it seems that this may be due to some former login configuration, that is still saved on my raspberry, even when I have removed and reinstalled the plugin.

[23/12/2021, 09:33:48] [Homebridge UI] [homebridge-eufy-security] Incoming Request: /request-otp
[23/12/2021, 09:33:48] [Homebridge UI] [homebridge-eufy-security] [1.0.8] DEBUG: Load previous login_hash: b37e621998311ed22da43e9338aa1dfe
[23/12/2021, 09:33:48] [Homebridge UI] [homebridge-eufy-security] [1.0.8] INFO: Authentication properties changed, invalidate saved cloud token.

[schliemann]

Have you created a guest user without 2FA?

[schliemann]

It is a bad idea to use your primary user since eufy might block it. Try and create a user solely for the plugin.

[Gadagadanagadanagana]

Maybe this is the case. Is there some best practice then to request access again, or transfer my cameras to a different account?

Thanks for any hints in this situation

[schliemann]

Go to Family and guests settings

[Gadagadanagadanagana]

Thank you SO MUCH, after a lot of back and forth, it has now worked! Thanks for the "Christmas gift" so to speak!

All the best

[schliemann]

You're welcome. Merry Christmas to you 😉

[schliemann]

@Laeae And is your config file correct?

[schliemann]

Have you created a guest account for the plugin? Otherwise do that.

[Haglerd]

Yes, that is the account I'm using.

[schliemann]

For the app as well?

[Haglerd]

Yes, that's what I just mentioned previously. The account works everywhere but in the plugin and it only recently stopped working in the plugin. Once I tried to update it. which resulted in me uninstalling and reinstalling... then getting that error.

[schliemann]

Please share your logs then.

[schliemann]

1.0.8 is the newest non beta and has somewhat functional streaming from cloud. Beta has working local streaming - however it reboots hb on streaming.

[Haglerd]

Unfortunately I can't get around the "bad username" issue or I'd give it a shot. Did y'all ever figure that one out?

Edit: Looks like the Newest version available fixes it. Back in Business!