This project aims to visualize customer reviews and feedback for British Airlines using an interactive dashboard built in Tableau. The dashboard provides insights into various aspects of customer experience, such as overall ratings, service quality, and comments on specific aspects of the airline's offerings. The primary goal of this dashboard is to help users better understand customer sentiment and identify areas for improvement.
- Interactive Visualizations: Explore different dimensions of customer reviews such as overall satisfaction, specific services, and ratings across various categories.
- Filter Options: Users can filter reviews based on various criteria like review ratings, travel class, and more.
- Clear Insights: The dashboard is designed to provide a quick overview of critical metrics like average rating, positive vs. negative reviews, and service-specific feedback.
The live Tableau dashboard is accessible at the following link:
British Airlines Reviews Dashboard
- Tableau: Used for data visualization and dashboard creation.
- Data Source: Customer review data for British Airlines.
- Access the Dashboard: Click on the link above to access the Tableau dashboard.
- Interact with Filters: Use the filter options on the left side of the dashboard to refine the view based on ratings, class, or specific services.
- Hover for Details: Hover over visual elements to view more granular information about customer reviews.
