Crash when generating reports

[rayediaz]

Is this a BUG REPORT or FEATURE REQUEST?:

• BUG
• FEATURE

What happened:
When I try to create a report, the app start loading and never finish. And when I check the console I find an error concerning with $document.createElement pops up.

What did you expect to happen:
I expect to get a report by user, groups, tags, etc.

How to reproduce it (as minimally and precisely as possible):
Go to Generate, Select Report, Tickets by Groups, Users, Tags.

Anything else we need to know?:

Environment:

• Trudesk Version: 1.0.2
• OS (e.g. from /etc/os-release): Ubuntu 18.04.1 LTS (Bionic Beaver)
• Node.JS Version: 9.11.1
• MongoDB Version: 3.6.3
• Is this hosted on cloud.trudesk.io: no

[polonel]

Can you post the complete error that is reported in the console please?

…

On Tue, Nov 13, 2018 at 10:13 AM Raimer Encarnación < ***@***.***> wrote: *Is this a BUG REPORT or FEATURE REQUEST?*: - BUG - FEATURE *What happened*: When I try to create a report, the app start loading and never finish. And when I check the console I find an error concerning with $document.createElement pops up. *What did you expect to happen*: I expect to get a report by user, groups, tags, etc. *How to reproduce it (as minimally and precisely as possible)*: Go to Generate, Select Report, Tickets by Groups, Users, Tags. *Anything else we need to know?*: *Environment*: - Trudesk Version: 1.0.2 - OS (e.g. from /etc/os-release): Ubuntu 18.04.1 LTS (Bionic Beaver) - Node.JS Version: 9.11.1 - MongoDB Version: 3.6.3 - Is this hosted on cloud.trudesk.io: no — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#106>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AAmOfyH8ZGfmhRWT0FXIkq_3iAlf_AAtks5uuuGZgaJpZM4Yb3Bw> .

[rayediaz]

There you have!

[polonel]

Thanks. Working on fix.

…

On Tue, Nov 13, 2018 at 10:17 AM Raimer Encarnación < ***@***.***> wrote: There you have! [image: error_reports] <https://user-images.githubusercontent.com/15975670/48422702-99895f80-e735-11e8-8bd4-2971dcf07561.png> [image: reports_error] <https://user-images.githubusercontent.com/15975670/48422703-99895f80-e735-11e8-8146-501120a83ed5.png> — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#106 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AAmOf95vvbgqPsqZ9LlkaqUidrv3czhpks5uuuJ0gaJpZM4Yb3Bw> .

[polonel]

The issue is fixed on develop. I cannot push out a release yet. If you wish to switch to the develop branch for testing:

> git checkout develop
> yarn
> yarn run build

Then restart the server under PM2 or whichever method you used to run the server.

[rayediaz]

Looking good! Thanks

[rajatency]

Hi @polonel Is this fix merged into the main/master branch?

[polonel]

It shows it was merged on December 2, 2018.