Installation getting deleted by parse server. How to Solve?

[nickkuh]

I'm running the latest 2.2.6 parse server with an iOS app written in swift and I'm running into an occasional bug where the server seems to delete a valid installation from the database.

e.g. an installation that originated in the iOS client with the following code:

 let installation = PFInstallation.currentInstallation()
        installation.setDeviceTokenFromData(deviceToken)
        installation.saveInBackground()

I can't pin what exactly causes this issue to occur as it's an edge case. But unfortunately it renders my app pretty unusable for any affected user.

I've searched the issues here and can't see any other reports of this issue. Is it one that you're aware of? I'm guessing that it occurs in the RestWrite class somewhere as there are a few references in there to installations getting destroyed...

As a workaround, what I'd like to do it revoke the session of any effected users when this happens. Is that possible in the server code? I can't find any documentation that describe how to do so?

I can detect the issue in iOS as follows:

let installation = PFInstallation.currentInstallation()
        installation.setDeviceTokenFromData(deviceToken)
        installation.saveInBackgroundWithBlock { (succeed, error) -> Void in
            if (succeed) {

            }
            else if let error = error {
                if error.domain == PFParseErrorDomain {
                    if error.code == PFErrorCode.ErrorObjectNotFound.rawValue {
                        print("What happened to the installation???")
                    }
                }
            }
 }

But there also seems to be no way to get the client to re save a new PFInstallation.currentInstallation(). Any ideas if this is even possible?

Telling the user they need to delete and reinstall the app isn't ideal...

Thanks

Nick

[flovilmart]

Have you got a consistent way to reproduce the issue? Is the PFInstallation locked down by an ACL?

[nickkuh]

Have you got a consistent way to reproduce the issue?

Unfortunately not.

Is the PFInstallation locked down by an ACL?

No.

[flovilmart]

that's quite annoying. We have a way to remove installation duplicates effectively. Without a clear way to reproduce the issues, I can't really investigate more.
On another note, can you try to see if the installation is deleted or if the user just can't access it?

[nickkuh]

Upon further investigation I've found exactly where this problem occurs in parse server:

https://github.com/ParsePlatform/parse-server/blob/master/src/RestWrite.js#L669

And the mongodb query is passing undefined as the not equal installation id. Here's a trace of the delQuery object at the point Parse Server deleted a perfectly valid unique installation object:

{ deviceToken: 'c7e5bc1d506e916388ac7ad577d8b4772cb02a116074bd7232a12e4af7857afc',
  installationId: { '$ne': undefined } }

I've no idea why the installationId is undefined here but presumable a defensive coding check should be added before this code runs?

Hope this helps.

[flovilmart]

That definitely helps, still no luck with having a solid reproduction case?

[nickkuh]

I'm afraid not.

Something to add - the cloud code in our app also makes changes to custom properties of installation objects.

    Parse.Cloud.useMasterKey();
    (new Parse.Query(Parse.Installation)).equalTo("installationId", request.installationId).first()
    .then(
        function(installation) {
            if (installation) {
                //set custom properties
            }
        }
    )

I wonder if that might be the reason that the installationId is undefined when saved server side?

[flovilmart]

that may be actually... I'm not sure. I have a 'fix' that should handle your case, pushing a PR soon.

[nickkuh]

Wonderful - thanks!

Could you also let me know what server side code I can run when one of my effected users connects in order to revoke their session (I've got this handled in the client)?

[flovilmart]

I'm not sure the fix will solve your issue though, that's the problem as we don't have a proper way to reproduce...

I'm not sure I get your question.

[drew-gross]

This should be fixed by #1486

[juliusbtesh]

I have noticed this happening also. This happened EVERY TIME that I have tried pushing a notification from one user to another of a comment; code that I've taken from Parse AnyPic tutorial. The other two notifications for "Follow" and "Like" work fine, but "Comment" doesn't go through and also removes the "toUser" pointer in the installation class. The only difference between this and the other 2 is that this one has a "badge : Increment" in the payload where the others do not.
Any thoughts?

[CallWhoo]

I think I'm having the same problem, [PFInstallation currentInstallation] sometime returns null, not sure why its getting deleted.