Project Details

Client Side

• Developed a React-based client portal where users can submit queries to various departments.
• Queries are categorized by department and assigned a priority (High, Medium, Low).
• Integrated Generative AI (GenAI) to automatically provide relevant responses or solutions based on the customer’s input.
• Users can view the status of their submitted queries and receive updates when their queries are resolved.

Admin Side

• Built an Admin Dashboard using Spring Boot and React to manage department-specific queries.
• Admins can view all submitted queries, categorized by department, and prioritize them based on urgency.
• Clicking on a query retrieves a solution powered by Large Language Models (LLM), streamlining the resolution process.
• Admins have the ability to update the query status (e.g., In Progress, Resolved) and provide feedback to customers.

Architecture

Technologies Used

• Backend: Java Spring Boot
• Frontend: React.js
• Database: MongoDB
• AI Model: Large Language Model (LLM)
• Build Tool: Maven for backend, npm for frontend

Hackathon Recognition

This project was awarded Overall Winner at the Rockwell Automation India Hackathon, recognized for its innovative use of Generative AI in automating customer query resolution.