Not Available in New Zealand

[mdoliver]

Hi, I'm receiving a response from Google Assistant saying this feature is not available for your language or country. How do I address this? Many thanks.

[nielsmaerten]

Hi! This is the list of languages that currently work:

Danish,
Dutch,
English,
French,
German,
Italian,
Polish,
Spanish
and Swedish

The following languages are in the pipeline, but not available yet:

Portuguese,
Japanese
and Norwegian

We're working on getting approval from Google to release those last 3 languages. But I should note that this has been pending for months now.
It's difficult to gain approval for apps that deal with health-related data, and the pandemic hasn't made things easier.

Which language/country are you trying to use?
If your assistant is set to a different language, setting it to one of the supported languages should make the app available.

[mdoliver]

Hi Thanks for replying. I am in New Zealand and the language I had installed was English (New Zealand). I have since installed additional languages English (United States) and English (Canada) but Google Assistant still reports the same error of not available in your country. As an aside I was also missing the Google Assistant "Routines" option but adding the above languages has remedied that issue, however still can't get the talk to nighscout to work. Any assistance would be appreciated. Many thanks. Marc.

…

On Tue, 22 Sep 2020 at 08:36, Niels Maerten ***@***.***> wrote: Hi! This is the list of languages that currently work: Danish, Dutch, English, French, German, Italian, Polish, Spanish and Swedish The following languages are in the pipeline, but not available yet: Portuguese, Japanese and Norwegian We're working on getting approval from Google to release those last 3 languages. But I should note that this has been pending for months now. It's difficult to gain approval for apps that deal with health-related data, and the pandemic hasn't made things easier. Which language/country are you trying to use? If your assistant is set to a different language, setting it to one of the supported languages should make the app available. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#112 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMIL7W7IX2EW2FRJ4YSGXUDSG62LLANCNFSM4RSHGYWA> .

[nielsmaerten]

Hello again Marc.

Sorry it took me so long to get back to you. I haven't been able to figure out what's causing this yet. You're not the first one to report it though. The Action is cleared for New Zealand (+ all English speaking countries), and Google has confirmed this to me by email.

But... No one in New Zealand seems to be able to use it. My best guess right now would be some kind of legal quirk that prevents apps working with medical data from being used? Google hasn't gotten back to me about this yet.

I'm wondering if adding you to our list of bèta-testers could be a possible workaround. If you'd like to try this, send me an email here: niels@diabase.app (from the Google Account you're using with the action)

[nielsmaerten]

Thought I'd make an update in case anyone is running into this issue as well:

After digging a bit further, I now know that Nightscout Status isn't the only app to encounter this problem:

• https://stackoverflow.com/questions/53189325/google-assistant-test-app-unavailable-in-my-country
• https://www.reddit.com/r/GoogleAssistantDev/comments/ge95lq/works_in_us_english_but_not_in_new_zealand_or/
• https://support1.bluesound.com/hc/en-us/community/posts/360047311353-Google-Assistant-not-available-in-your-country

Some people have successfully worked around this by setting the language of their Assistant and/or Android to English (US).
If you've tried this and got it working, we'd love to hear from you!

So far I feel like this is some odd bug on Google's side, but I'd love to be proven wrong.