Skip to content

[Bug]: Usage survey not working #171

Closed

Description

⚠️ This issue respects the following points: ⚠️

  • This is a bug, not a question or a configuration/webserver/proxy issue.
  • This issue is not already reported on Github (I've searched it).
  • Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
  • I agree to follow Nextcloud's Code of Conduct.

Bug description

As suggested by the title it seems that the "Usage survey" is not working from a lot time ago several versions before.

I could not report this issue sooner because I almost forgot.

When I call to make the report manually, it seems that the nextcloud log which is accesible online reports me this error.

2022-02-05_10-56

When I checked other people issues here, it seems that this worked for them.

Steps to reproduce

  1. Log in with an Admin account
  2. Go to Settings > Usage survey
  3. Click on the button to send the survey

Expected behavior

The report to be sent successfully.

Installation method

Official Docker image

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.0

Web server

Apache (supported)

Database engine version

SQlite

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 22.2.3 to 23.0.1)

Are you using the Nextcloud Server Encryption module?

No response

What user-backends are you using?

  • Default user-backend (database)
  • LDAP/ Active Directory
  • SSO - SAML
  • Other

Configuration report

{
    "system": {
        "htaccess.RewriteBase": "\/",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "192.168.3.2:8080",
            "melalandia.tk"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "overwritehost": "melalandia.tk",
        "overwriteprotocol": "https",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "sqlite3",
        "version": "23.0.1.2",
        "overwrite.cli.url": "https:\/\/melalandia.tk",
        "installed": true,
        "maintenance": false,
        "theme": "",
        "loglevel": 0,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpsecure": "ssl",
        "app_install_overwrite": [
            "social",
            "socialsharing_email",
            "drawio",
            "circles",
            "joplin",
            "files_texteditor",
            "calendar",
            "onlyoffice",
            "bruteforcesettings",
            "tasks"
        ]
    }
}

List of activated Apps

Enabled:
  - accessibility: 1.9.0
  - activity: 2.15.0
  - admin_audit: 1.13.0
  - bruteforcesettings: 2.3.0
  - calendar: 3.0.5
  - circles: 23.0.1
  - cloud_federation_api: 1.6.0
  - cms_pico: 1.0.17
  - comments: 1.13.0
  - contacts: 4.0.7
  - contactsinteraction: 1.4.0
  - dashboard: 7.3.0
  - dav: 1.21.0
  - deck: 1.6.0
  - drawio: 1.0.2
  - federatedfilesharing: 1.13.0
  - federation: 1.13.0
  - files: 1.18.0
  - files_automatedtagging: 1.13.0
  - files_external: 1.15.0
  - files_pdfviewer: 2.4.0
  - files_rightclick: 1.2.0
  - files_sharing: 1.15.0
  - files_texteditor: 2.14.0
  - files_trashbin: 1.13.0
  - files_versions: 1.16.0
  - files_videoplayer: 1.12.0
  - fileslibreofficeedit: 1.0.4
  - firstrunwizard: 2.12.0
  - forms: 2.4.0
  - logreader: 2.8.0
  - lookup_server_connector: 1.11.0
  - mail: 1.11.6
  - maps: 0.1.10
  - nextcloud_announcements: 1.12.0
  - notes: 4.3.0
  - notifications: 2.11.1
  - oauth2: 1.11.0
  - onlyoffice: 7.3.0
  - password_policy: 1.13.0
  - phonetrack: 0.7.0
  - photos: 1.5.0
  - polls: 3.4.2
  - privacy: 1.7.0
  - provisioning_api: 1.13.0
  - recommendations: 1.2.0
  - riotchat: 0.11.0
  - serverinfo: 1.13.0
  - settings: 1.5.0
  - sharebymail: 1.13.0
  - socialsharing_email: 2.4.0
  - support: 1.6.0
  - survey_client: 1.11.0
  - systemtags: 1.13.0
  - tasks: 0.14.2
  - text: 3.4.0
  - theming: 1.14.0
  - twofactor_backupcodes: 1.12.0
  - twofactor_totp: 6.2.0
  - twofactor_u2f: 6.3.0
  - updatenotification: 1.13.0
  - user_status: 1.3.1
  - viewer: 1.7.0
  - weather_status: 1.3.0
  - workflowengine: 2.5.0
Disabled:
  - encryption: 2.6.0
  - spreed: 13.0.2
  - user_ldap

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{
    "reqId": "nutlpqy6JCBVhjdffIyu",
    "level": 3,
    "time": "2022-02-05T11:06:22+00:00",
    "remoteAddr": "192.168.3.1",
    "user": "Admin",
    "app": "no app in context",
    "method": "POST",
    "url": "/ocs/v2.php/apps/survey_client/api/v1/report?format=json",
    "message": "Call to undefined method OC\\DB\\ConnectionAdapter::getParams() in file '/var/www/html/apps/survey_client/lib/Categories/Database.php' line 141",
    "userAgent": "Mozilla/5.0 (X11; Linux x86_64; rv:91.0) Gecko/20100101 Firefox/91.0",
    "version": "23.0.1.2",
    "exception": {
        "Exception": "Exception",
        "Message": "Call to undefined method OC\\DB\\ConnectionAdapter::getParams() in file '/var/www/html/apps/survey_client/lib/Categories/Database.php' line 141",
        "Code": 0,
        "Trace": [{
            "file": "/var/www/html/lib/private/AppFramework/App.php",
            "line": 157,
            "function": "dispatch",
            "class": "OC\\AppFramework\\Http\\Dispatcher",
            "type": "->",
            "args": [{
                "__class__": "OCA\\Survey_Client\\Controller\\EndpointController"
            }, "sendReport"]
        }, {
            "file": "/var/www/html/lib/private/Route/Router.php",
            "line": 302,
            "function": "main",
            "class": "OC\\AppFramework\\App",
            "type": "::",
            "args": ["OCA\\Survey_Client\\Controller\\EndpointController", "sendReport", {
                "__class__": "OC\\AppFramework\\DependencyInjection\\DIContainer"
            }, {
                "_route": "ocs.survey_client.Endpoint.sendReport"
            }]
        }, {
            "file": "/var/www/html/ocs/v1.php",
            "line": 62,
            "function": "match",
            "class": "OC\\Route\\Router",
            "type": "->",
            "args": ["/ocsapp/apps/survey_client/api/v1/report"]
        }, {
            "file": "/var/www/html/ocs/v2.php",
            "line": 23,
            "args": ["/var/www/html/ocs/v1.php"],
            "function": "require_once"
        }],
        "File": "/var/www/html/lib/private/AppFramework/Http/Dispatcher.php",
        "Line": 158,
        "Previous": {
            "Exception": "Error",
            "Message": "Call to undefined method OC\\DB\\ConnectionAdapter::getParams()",
            "Code": 0,
            "Trace": [{
                "file": "/var/www/html/apps/survey_client/lib/Categories/Database.php",
                "line": 76,
                "function": "databaseSize",
                "class": "OCA\\Survey_Client\\Categories\\Database",
                "type": "->",
                "args": []
            }, {
                "file": "/var/www/html/apps/survey_client/lib/Collector.php",
                "line": 138,
                "function": "getData",
                "class": "OCA\\Survey_Client\\Categories\\Database",
                "type": "->",
                "args": []
            }, {
                "file": "/var/www/html/apps/survey_client/lib/Collector.php",
                "line": 158,
                "function": "getReport",
                "class": "OCA\\Survey_Client\\Collector",
                "type": "->",
                "args": []
            }, {
                "file": "/var/www/html/apps/survey_client/lib/Controller/EndpointController.php",
                "line": 94,
                "function": "sendReport",
                "class": "OCA\\Survey_Client\\Collector",
                "type": "->",
                "args": []
            }, {
                "file": "/var/www/html/lib/private/AppFramework/Http/Dispatcher.php",
                "line": 217,
                "function": "sendReport",
                "class": "OCA\\Survey_Client\\Controller\\EndpointController",
                "type": "->",
                "args": []
            }, {
                "file": "/var/www/html/lib/private/AppFramework/Http/Dispatcher.php",
                "line": 126,
                "function": "executeController",
                "class": "OC\\AppFramework\\Http\\Dispatcher",
                "type": "->",
                "args": [{
                    "__class__": "OCA\\Survey_Client\\Controller\\EndpointController"
                }, "sendReport"]
            }, {
                "file": "/var/www/html/lib/private/AppFramework/App.php",
                "line": 157,
                "function": "dispatch",
                "class": "OC\\AppFramework\\Http\\Dispatcher",
                "type": "->",
                "args": [{
                    "__class__": "OCA\\Survey_Client\\Controller\\EndpointController"
                }, "sendReport"]
            }, {
                "file": "/var/www/html/lib/private/Route/Router.php",
                "line": 302,
                "function": "main",
                "class": "OC\\AppFramework\\App",
                "type": "::",
                "args": ["OCA\\Survey_Client\\Controller\\EndpointController", "sendReport", {
                    "__class__": "OC\\AppFramework\\DependencyInjection\\DIContainer"
                }, {
                    "_route": "ocs.survey_client.Endpoint.sendReport"
                }]
            }, {
                "file": "/var/www/html/ocs/v1.php",
                "line": 62,
                "function": "match",
                "class": "OC\\Route\\Router",
                "type": "->",
                "args": ["/ocsapp/apps/survey_client/api/v1/report"]
            }, {
                "file": "/var/www/html/ocs/v2.php",
                "line": 23,
                "args": ["/var/www/html/ocs/v1.php"],
                "function": "require_once"
            }],
            "File": "/var/www/html/apps/survey_client/lib/Categories/Database.php",
            "Line": 141
        },
        "CustomMessage": "--"
    },
    "id": "61fe5c73ee3d7"
}

Additional info

This issue started several versions ago, I reported the exact cause of error for log and the server is behind a reverse proxy server which is also Apache HTTPD.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Metadata

Assignees

No one assigned

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions