[Bug]: Clicking on 'Open updater' produces no action

[howardlowndes]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

Trying to update from server 3.0.2 to 3.0.4, clicking the offered button 'Open updater' produces no action

Steps to reproduce

1. Select Administration Settings
2. Wait for configuration check
3. Note 'Current version is 3.0.2'
4. Note 'Update to version 3.0.4 is available'
5. Click on 'Open updater'
6. ..."crickets"... nothing happens...

Expected behavior

A screen change to present the system updater

Nextcloud Server version

30

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Apache (supported)

Database engine version

MySQL

Is this bug present after an update or on a fresh install?

Fresh Nextcloud Server install

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "config_is_read_only": "true",
        "trusted_domains": [
            "localhost",
            "raspi-dmz",
            "howard.id.au",
            "lowndes.id.au",
            "10.2.2.250",
            "10.2.2.16",
            "127.0.0.1"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "sqlite3",
        "version": "30.0.2.2",
        "overwrite.cli.url": "http:\/\/localhost",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "default_phone_region": "AU"
    }
}

List of activated Apps

Enabled:
  - activity: 3.0.0
  - app_api: 4.0.0
  - bruteforcesettings: 3.0.0
  - circles: 30.0.0
  - cloud_federation_api: 1.13.0
  - comments: 1.20.1
  - contactsinteraction: 1.11.0
  - dashboard: 7.10.0
  - dav: 1.31.1
  - federatedfilesharing: 1.20.0
  - federation: 1.20.0
  - files: 2.2.0
  - files_downloadlimit: 3.0.0
  - files_pdfviewer: 3.0.0
  - files_reminders: 1.3.0
  - files_sharing: 1.22.0
  - files_trashbin: 1.20.1
  - files_versions: 1.23.0
  - firstrunwizard: 3.0.0
  - logreader: 3.0.0
  - lookup_server_connector: 1.18.0
  - nextcloud_announcements: 2.0.0
  - notes: 4.11.0
  - notifications: 3.0.0
  - oauth2: 1.18.1
  - openotp_auth: 1.30.2
  - password_policy: 2.0.0
  - photos: 3.0.2
  - privacy: 2.0.0
  - provisioning_api: 1.20.0
  - recommendations: 3.0.0
  - related_resources: 1.5.0
  - richdocuments: 8.5.2
  - serverinfo: 2.0.0
  - settings: 1.13.0
  - sharebymail: 1.20.0
  - spreed: 20.0.2
  - support: 2.0.0
  - survey_client: 2.0.0
  - systemtags: 1.20.0
  - text: 4.1.0
  - theming: 2.5.0
  - twofactor_backupcodes: 1.19.0
  - twofactor_nextcloud_notification: 4.0.0
  - twofactor_totp: 12.0.0-dev
  - twofactor_webauthn: 2.0.0
  - updatenotification: 1.20.0
  - user_status: 1.10.0
  - viewer: 3.0.0
  - weather_status: 1.10.0
  - webhook_listeners: 1.1.0-dev
  - whiteboard: 1.0.4
  - workflowengine: 2.12.0
Disabled:
  - admin_audit: 1.20.0
  - encryption: 2.18.0
  - files_external: 1.22.0
  - suspicious_login: 8.0.0
  - user_ldap: 1.21.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

is this relevant???

{"reqId":"i5zBbON5Jkj4IoUWbJxJ","level":2,"time":"2025-01-01T01:47:13+00:00","remoteAddr":"110.141.219.107","user":"howard","app":"no app in context","method":"GET","url":"/nc/index.php/settings/apps/dashboard","message":"Invalid defaultDaemonConfig data provided to provideInitialState by settings","userAgent":"Mozilla/5.0 (X11; CrOS x86_64 14541.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36","version":"30.0.2.2","data":[]}

Additional info

No response

[joshtrichards]

What install method? And how have you deployed updates previously in your environment?

Is there an updater/ folder in your installation directory? What's in it?

[joshtrichards]

Please monitor your browser inspector Network and Console tabs when you click "Open Updater".

I suspect this is a configuration matter which may need to be troubleshooted. You can do so via the help forum - https://help.nextcloud.com

[howardlowndes]

I suspect you don't have required Apache modules mod_rewrite installed and activated. And possibly mod_env. Please troubleshoot via the help forum - https://help.nextcloud.com

Both rewrite and env modules are enabled

…

On Fri, 3 Jan 2025 at 06:32, Josh ***@***.***> wrote: I suspect you don't have required Apache modules mod_rewrite installed and activated. And possibly mod_env. Please troubleshoot via the help forum - https://help.nextcloud.com — Reply to this email directly, view it on GitHub <#50011 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMS2F7X73R6OCOJ73P4LPXD2IWH3NAVCNFSM6AAAAABUPHSDGOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRYGI3TAOBXGI> . You are receiving this because you authored the thread.Message ID: ***@***.***>

-- Howard. -- When you want a computer system that works, just choose Linux; When you want a computer system that works, just, choose Microsoft.

[howardlowndes]

What install method? And how have you deployed updates previously in your environment?

This was a fresh install of 30.0.2 from a .zip file on fresh RPi running Debian Bookworm

Is there an updater/ folder in your installation directory? What's in it?

~ $ ls -l /var/www/html/nextcloud/updater/ total 1216 -rw-r--r-- 1 www-data www-data 67244 Nov 7 19:38 index.php -rw-r--r-- 1 www-data www-data 1173413 Nov 7 19:38 updater.phar

…

On Fri, 3 Jan 2025 at 00:21, Josh ***@***.***> wrote: What install method? And how have you deployed updates previously in your environment? Is there an updater/ folder in your installation directory? What's in it? — Reply to this email directly, view it on GitHub <#50011 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMS2F7TNW4WDWIKYPNSQNTD2IU4NVAVCNFSM6AAAAABUPHSDGOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRXG43DMNJZGA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

-- Howard. -- When you want a computer system that works, just choose Linux; When you want a computer system that works, just, choose Microsoft.

[joshtrichards]

ls -l /var/www/html/nextcloud/updater

Your logs indicate your Nextcloud is a subdirectory installation in http://domain.tld/nc and thus that yourwebroot is /nc.

However your output above suggests your webroot is either / or /nextcloud (depending on your VirtualHost or equivalent web server configuration).

As a result, the URL being generated for the updater is likely incorrect. You can confirm this by checking what URL your browser is requesting via the browser inspector Network tab.

So your Nextcloud config does not reflect whatever you're doing (whether it's due to a reverse proxy or your custom web server configuration). As such, your situation appears to be a configuration matter, not a bug.

Try setting overwritewebroot and overwrite.cli.url (and possibly trusted_proxies). Also check for errors or warnings under Admin settings->Overview.

Please troubleshoot at the help forum (https://help.nexcloud.com) or refer to the documentation (https://docs.nextcloud.com)