Description
⚠️ This issue respects the following points: ⚠️
- This is a bug, not a question or a configuration/webserver/proxy issue.
- This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
- Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- I agree to follow Nextcloud's Code of Conduct.
Bug description
hello, I recently installed nextcloud 27.0.1 and everything was working fine, but after enabling encryption and trying to move a large number of folders, some of them have pending status and when opening the files I get the error HBEGIN:oc_encryption_module:OC_DEFAULT_MODULE: cipher:AES-256-CTR:sign…
Steps to reproduce
1 . Enable Encryption
2 . Let user1 share 2 folders, place some dummy content in folder1 with multiple layers of directories. (folder1/test/test2/file.txt)
3 . Let user2 move the folder inside folder1 to folder2 (Using web GUI)
4 . Process get stuck and Encryption errors in Logging
Expected behavior
Using occ file versions corrects the files, but the problem continues to occur with new copy attempts. In previous posts, the root cause was not explained nor how to correct it, only how to recover the files.
Installation method
Community Docker image
Nextcloud Server version
27
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.2
Web server
Nginx
Database engine version
PostgreSQL
Is this bug present after an update or on a fresh install?
Fresh Nextcloud Server install
Are you using the Nextcloud Server Encryption module?
Encryption is Enabled
What user-backends are you using?
- Default user-backend (database)
- LDAP/ Active Directory
- SSO - SAML
- Other
Configuration report
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"ip",
"-webwork",
"ip",
"webwork.domain.com.br",
"webwork-onlyoffice.domain.com.br"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "27.0.1.2",
"overwrite.cli.url": "https:\/\/webwork.domain.com.br",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"upgrade.disable-web": true,
"log_type": "file",
"logfile": "\/var\/log\/nextcloud\/nextcloud.log",
"loglevel": "2",
"log.condition": {
"apps": [
"admin_audit"
]
},
"mail_smtpmode": "smtp",
"remember_login_cookie_lifetime": "1800",
"log_rotate_size": "0",
"trashbin_retention_obligation": "auto, 60",
"versions_retention_obligation": "auto, 180",
"activity_expire_days": "120",
"simpleSignUpLink.shown": false,
"memcache.local": "\\OC\\Memcache\\Redis",
"filelocking.enabled": true,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"timeout": 0.5,
"dbindex": 0,
"password": "***REMOVED SENSITIVE VALUE***"
},
"default_phone_region": "br",
"logtimezone": "America\/",
"htaccess.RewriteBase": "\/",
"share_folder": "\/Shared",
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"preview_concurrency_new": "8",
"preview_concurrency_all": "16",
"maintenance": false,
"onlyoffice": {
"jwt_secret": "VHRtYM92WhV5twcpSakVTPwKfmch",
"jwt_header": "AuthorizationJwt"
},
"allow_local_remote_servers": "true",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***"
}
}
List of activated Apps
Enabled:
- activity: 2.19.0
- admin_audit: 1.17.0
- bruteforcesettings: 2.7.0
- calendar: 4.4.3
- cloud_federation_api: 1.10.0
- comments: 1.17.0
- contacts: 5.3.2
- contactsinteraction: 1.8.0
- dashboard: 7.7.0
- dav: 1.27.0
- drawio: 2.1.2
- encryption: 2.15.0
- extract: 1.3.6
- federatedfilesharing: 1.17.0
- federation: 1.17.0
- files: 1.22.0
- files_antivirus: 5.2.1
- files_pdfviewer: 2.8.0
- files_rightclick: 1.6.0
- files_sharing: 1.19.0
- files_trashbin: 1.17.0
- files_versions: 1.20.0
- logreader: 2.12.0
- lookup_server_connector: 1.15.0
- nextcloud_announcements: 1.16.0
- notifications: 2.15.0
- oauth2: 1.15.1
- onlyoffice: 8.1.0
- password_policy: 1.17.0
- photos: 2.3.0
- privacy: 1.11.0
- provisioning_api: 1.17.0
- recommendations: 1.6.0
- related_resources: 1.2.0
- serverinfo: 1.17.0
- settings: 1.9.0
- sharebymail: 1.17.0
- snappymail: 2.28.4
- support: 1.10.0
- survey_client: 1.15.0
- systemtags: 1.17.0
- text: 3.8.0
- theming: 2.2.0
- twofactor_backupcodes: 1.16.0
- updatenotification: 1.17.0
- user_ldap: 1.17.0
- user_status: 1.7.0
- viewer: 2.1.0
- workflowengine: 2.9.0
Disabled:
- circles: 27.0.1 (installed 27.0.1)
- files_external: 1.19.0
- firstrunwizard: 2.16.0 (installed 2.16.0)
- suspicious_login: 5.0.0
- twofactor_totp: 9.0.0
- weather_status: 1.7.0 (installed 1.7.0)
Nextcloud Signing status
No errors have been found.
Nextcloud Logs
{"reqId":"am1mk0Pie2GjWcpxLh1L","level":3,"time":"2023-09-17T16:05:03-03:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job (class: OCA\\Files_Versions\\BackgroundJob\\ExpireVersions, arguments: )","userAgent":"--","version":"27.0.1.2","exception":{"Exception":"OCP\\Files\\NotFoundException","Message":"/compos/files/ADMINISTRATIVO/DP - CORROMPIDO 2/PRESTADORES DE SERVI\u00c7OS - Contratos, or\u00e7amentos e NFe/BENEF\u00cdCIOS/5. COMBUSTIVEL, TRANSPORTE E REFEI\u00c7\u00c3O/RECIBO VR E VT COMPOS E USINA.xlsx","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/Node/Folder.php","line":135,"function":"get","class":"OC\\Files\\Node\\Root","type":"->"},{"file":"/var/www/nextcloud/apps/files_versions/lib/Storage.php","line":595,"function":"get","class":"OC\\Files\\Node\\Folder","type":"->"},{"function":"OCA\\Files_Versions\\{closure}","class":"OCA\\Files_Versions\\Storage","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/files_versions/lib/Storage.php","line":610,"function":"array_filter"},{"file":"/var/www/nextcloud/apps/files_versions/lib/BackgroundJob/ExpireVersions.php","line":69,"function":"expireOlderThanMaxForUser","class":"OCA\\Files_Versions\\Storage","type":"::"},{"file":"/var/www/nextcloud/lib/private/User/Manager.php","line":632,"function":"OCA\\Files_Versions\\BackgroundJob\\{closure}","class":"OCA\\Files_Versions\\BackgroundJob\\ExpireVersions","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/files_versions/lib/BackgroundJob/ExpireVersions.php","line":70,"function":"callForSeenUsers","class":"OC\\User\\Manager","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":86,"function":"run","class":"OCA\\Files_Versions\\BackgroundJob\\ExpireVersions","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":103,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":93,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/lib/private/Files/Node/Root.php","Line":206,"message":"Error while running background job (class: OCA\\Files_Versions\\BackgroundJob\\ExpireVersions, arguments: )","exception":{},"CustomMessage":"Error while running background job (class: OCA\\Files_Versions\\BackgroundJob\\ExpireVersions, arguments: )"}}
{"reqId":"UvHsRWQLhRscVKNMETGK","level":2,"time":"2023-09-17T16:09:49-03:00","remoteAddr":"187.18.2.70","user":"0614BEF5-AE68-4E3E-BC03-AFD7B739D10F","app":"support","method":"GET","url":"/apps/snappymail/","message":"Total user count was negative (users: 31, disabled: 47)","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36","version":"27.0.1.2","data":{"app":"support"}}
{"reqId":"3AuZYDclEyHoIAerBM4L","level":2,"time":"2023-09-17T16:12:21-03:00","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 31, disabled: 47)","userAgent":"--","version":"27.0.1.2","data":{"app":"support"}}
{"reqId":"5g2MHcz8lDpiygTRwuCt","level":2,"time":"2023-09-17T16:20:03-03:00","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 31, disabled: 47)","userAgent":"--","version":"27.0.1.2","data":{"app":"support"}}
{"reqId":"ONYKPnQcT3Ox8oj4nmpB","level":2,"time":"2023-09-17T16:32:20-03:00","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 31, disabled: 47)","userAgent":"--","version":"27.0.1.2","data":{"app":"support"}}
{"reqId":"Sjf8XuOiTzzrh80rS3LI","level":3,"time":"2023-09-17T16:40:03-03:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job (class: OCA\\Files_Versions\\BackgroundJob\\ExpireVersions, arguments: )","userAgent":"--","version":"27.0.1.2","exception":{"Exception":"OCP\\Files\\NotFoundException","Message":"/compos/files/ADMINISTRATIVO/DP - CORROMPIDO 2/PRESTADORES DE SERVI\u00c7OS - Contratos, or\u00e7amentos e NFe/BENEF\u00cdCIOS/5. COMBUSTIVEL, TRANSPORTE E REFEI\u00c7\u00c3O/RECIBO VR E VT COMPOS E USINA.xlsx","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/Node/Folder.php","line":135,"function":"get","class":"OC\\Files\\Node\\Root","type":"->"},{"file":"/var/www/nextcloud/apps/files_versions/lib/Storage.php","line":595,"function":"get","class":"OC\\Files\\Node\\Folder","type":"->"},{"function":"OCA\\Files_Versions\\{closure}","class":"OCA\\Files_Versions\\Storage","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/files_versions/lib/Storage.php","line":610,"function":"array_filter"},{"file":"/var/www/nextcloud/apps/files_versions/lib/BackgroundJob/ExpireVersions.php","line":69,"function":"expireOlderThanMaxForUser","class":"OCA\\Files_Versions\\Storage","type":"::"},{"file":"/var/www/nextcloud/lib/private/User/Manager.php","line":632,"function":"OCA\\Files_Versions\\BackgroundJob\\{closure}","class":"OCA\\Files_Versions\\BackgroundJob\\ExpireVersions","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/files_versions/lib/BackgroundJob/ExpireVersions.php","line":70,"function":"callF@@@
Additional info
This is a new installation of version 27 using an Ubuntu 20 script
Activity