lib/private/Log.php#318 Class 'OC\Log\ExceptionSerializer' not found

[GieltjE]

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Steps to reproduce

1. Upload a large file that will exceed the php timeout

Expected behaviour

Probably should find the class?

Actual behaviour

Exceptions about a missing class

Server configuration

Operating system: Gentoo
Web server: Apache 2.4.46
Database: Mariadb 10.5.8
PHP version: 7.4.13
Nextcloud version: 20.0.2
Updated from an older Nextcloud/ownCloud or fresh install: Updated from OC a long time ago.
Where did you install Nextcloud from: tarball from the nextcloud.com site
Signing status: No errors have been found.
List of activated apps:

Enabled:
  - accessibility: 1.6.0
  - activity: 2.13.3
  - admin_audit: 1.10.0
  - apporder: 0.11.0
  - bookmarks: 4.0.5
  - bruteforcesettings: 2.0.1
  - calendar: 2.1.2
  - cloud_federation_api: 1.3.0
  - comments: 1.10.0
  - contacts: 3.4.2
  - contactsinteraction: 1.1.0
  - dashboard: 7.0.0
  - dav: 1.16.1
  - deck: 1.2.2
  - federatedfilesharing: 1.10.1
  - federation: 1.10.1
  - files: 1.15.0
  - files_accesscontrol: 1.10.1
  - files_downloadactivity: 1.9.0
  - files_external: 1.11.1
  - files_pdfviewer: 2.0.1
  - files_rightclick: 0.17.0
  - files_sharing: 1.12.0
  - files_trashbin: 1.10.1
  - files_versions: 1.13.0
  - files_videoplayer: 1.9.0
  - firstrunwizard: 2.9.0
  - logreader: 2.5.0
  - lookup_server_connector: 1.8.0
  - maps: 0.1.8
  - nextcloud_announcements: 1.9.0
  - notes: 4.0.1
  - notifications: 2.8.0
  - oauth2: 1.8.0
  - password_policy: 1.10.1
  - photos: 1.2.0
  - privacy: 1.4.0
  - provisioning_api: 1.10.0
  - ransomware_detection: 0.9.0
  - ransomware_protection: 1.8.0
  - serverinfo: 1.10.0
  - settings: 1.2.0
  - sharebymail: 1.10.0
  - spreed: 10.0.3
  - support: 1.3.0
  - systemtags: 1.10.0
  - tasks: 0.13.6
  - text: 3.1.0
  - theming: 1.11.0
  - twofactor_backupcodes: 1.9.0
  - twofactor_totp: 5.0.0
  - updatenotification: 1.10.0
  - user_status: 1.0.1
  - viewer: 1.4.0
  - weather_status: 1.0.0
  - workflowengine: 2.2.0

Nextcloud configuration:

Enabled:
  - accessibility: 1.6.0
  - activity: 2.13.3
  - admin_audit: 1.10.0
  - apporder: 0.11.0
  - bookmarks: 4.0.5
  - bruteforcesettings: 2.0.1
  - calendar: 2.1.2
  - cloud_federation_api: 1.3.0
  - comments: 1.10.0
  - contacts: 3.4.2
  - contactsinteraction: 1.1.0
  - dashboard: 7.0.0
  - dav: 1.16.1
  - deck: 1.2.2
  - federatedfilesharing: 1.10.1
  - federation: 1.10.1
  - files: 1.15.0
  - files_accesscontrol: 1.10.1
  - files_downloadactivity: 1.9.0
  - files_external: 1.11.1
  - files_pdfviewer: 2.0.1
  - files_rightclick: 0.17.0
  - files_sharing: 1.12.0
  - files_trashbin: 1.10.1
  - files_versions: 1.13.0
  - files_videoplayer: 1.9.0
  - firstrunwizard: 2.9.0
  - logreader: 2.5.0
  - lookup_server_connector: 1.8.0
  - maps: 0.1.8
  - nextcloud_announcements: 1.9.0
  - notes: 4.0.1
  - notifications: 2.8.0
  - oauth2: 1.8.0
  - password_policy: 1.10.1
  - photos: 1.2.0
  - privacy: 1.4.0
  - provisioning_api: 1.10.0
  - ransomware_detection: 0.9.0
  - ransomware_protection: 1.8.0
  - serverinfo: 1.10.0
  - settings: 1.2.0
  - sharebymail: 1.10.0
  - spreed: 10.0.3
  - support: 1.3.0
  - systemtags: 1.10.0
  - tasks: 0.13.6
  - text: 3.1.0
  - theming: 1.11.0
  - twofactor_backupcodes: 1.9.0
  - twofactor_totp: 5.0.0
  - updatenotification: 1.10.0
  - user_status: 1.0.1
  - viewer: 1.4.0
  - weather_status: 1.0.0
  - workflowengine: 2.2.0
Disabled:
  - checksum
  - encryption
  - end_to_end_encryption
  - external
  - files_retention
  - files_snapshots
  - onlyoffice
  - quicknotes
  - recommendations
  - survey_client
  - user_ldap
beast /var/www/nextcloud # sudo -u apache php occ config:list system
{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "thuis.hazelhof.nl"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/thuis.hazelhof.nl:224\/",
        "dbtype": "mysql",
        "version": "20.0.2.2",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "Europe\/Amsterdam",
        "installed": true,
        "maintenance": false,
        "loglevel": 3,
        "mail_smtpmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "616",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "tls",
        "appstore.experimental.enabled": true,
        "theme": "",
        "trashbin_retention_obligation": "5, 20",
        "versions_retention_obligation": "20, 30",
        "activity_expire_days": 365,
        "appcodechecker": true,
        "updater.release.channel": "stable",
        "filelocking.enabled": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redimemcache.distributed": "\\OC\\Memcache\\Redis",
        "htaccess.RewriteBase": "\/",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 1.5,
            "dbindex": 1
        },
        "app_install_overwrite": [
            "contacts",
            "ransomware_detection"
        ],
        "onlyoffice": {
            "verify_peer_off": true,
            "jwt_secret": "testtest",
            "jwt_header": "Authorization"
        },
        "allow_local_remote_servers": true
    }
}

Are you using external storage, if yes which one: none
Are you using encryption: no
Are you using an external user-backend, if yes which one: no

Client configuration

Browser: None, desktop client 3.0.3
Operating system: Win 10 X64 20H2

Logs

Web server error log

[Fri Dec 04 14:16:18.339830 2020] [proxy_fcgi:error] [pid 6240:tid 140059504252480] [client 84.105.68.208:65395] AH01071: Got error 'PHP message: PHP Warning:  spl_autoload(): open_basedir restriction in effect. File(oc/log/exceptionserializer.inc) is not within the allowed path(s): (/var/www/nextcloud:/tmp:/mnt/storage/temp:/mnt/storage/data:/dev/urandom:/mnt/storage/backup/) in /var/www/nextcloud/lib/private/Log.php on line 318PHP message: PHP Warning:  spl_autoload(): open_basedir restriction in effect. File(oc/log/exceptionserializer.php) is not within the allowed path(s): (/var/www/nextcloud:/tmp:/mnt/storage/temp:/mnt/storage/data:/dev/urandom:/mnt/storage/backup/) in /var/www/nextcloud/lib/private/Log.php on line 318PHP message: PHP Fatal error:  Uncaught Error: Class 'OC\\Log\\ExceptionSerializer' not found in /var/www/nextcloud/lib/private/Log.php:318\nStack trace:\n#0 /var/www/nextcloud/lib/private/Log/ErrorHandler.php(92): OC\\Log->logException(Object(Error), Array)\n#1 [internal function]: OC\\Log\\ErrorHandler::onError(2, 'Cannot modify h...', '/var/www/nextcl...', 691, Array)\n#2 /var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php(691): header('X-Hash-SHA256: ...')\n#3 /var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php(195): OCA\\DAV\\Connector\\Sabre\\File->header('X-Hash-SHA256: ...')\n#4 [internal function]: OCA\\DAV\\Connector\\Sabre\\File->OCA\\DAV\\Connector\\Sabre\\{closure}('1b3e323637bec63...')\n#5 /var/www/nextcloud/lib/private/Files/Stream/HashWrapper.php(71): call_user_func(Object(Closure), '1b3e323637bec63...')\n#6 [internal function]: OC\\Files\\Stream\\HashWrapper->stream_close()\n#7 {main}\n  thrown in /var/www/nextcloud/lib/private/Log.php on line 318'

Nextcloud log (data/nextcloud.log)

Uncaught Error: Class 'OC\Log\ExceptionSerializer' not found in /var/www/nextcloud/lib/private/Log.php:318 Stack trace: #0 /var/www/nextcloud/lib/private/Log/ErrorHandler.php(92): OC\Log->logException(Object(Error), Array) #1 [internal function]: OC\Log\ErrorHandler::onError(2, 'Cannot modify h...', '/var/www/nextcl...', 691, Array) #2 /var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php(691): header('X-Hash-SHA256: ...') #3 /var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php(195): OCA\DAV\Connector\Sabre\File->header('X-Hash-SHA256: ...') #4 [internal function]: OCA\DAV\Connector\Sabre\File->OCA\DAV\Connector\Sabre\{closure}('3312561ebdb9ccf...') #5 /var/www/nextcloud/lib/private/Files/Stream/HashWrapper.php(71): call_user_func(Object(Closure), '3312561ebdb9ccf...') #6 [internal function]: OC\Files\Stream\HashWrapper->stream_close() #7 {main} thrown at /var/www/nextcloud/lib/private/Log.php#318

[kesselb]

The file is there https://github.com/nextcloud/server/blob/v20.0.2/lib/private/Log/ExceptionSerializer.php and also in https://download.nextcloud.com/server/releases/nextcloud-20.0.2.zip.

Is it there on your instance?

[GieltjE]

Yes, it's on my instance, in the exact correct spot too.

[chrissi55]

Same here
Error: Class 'OC\Log\ExceptionSerializer' not found at /var/www/nextcloud/lib/private/Log.php#318

in the following
Error Log says :

Error	PHP	include(): Failed opening '/var/www/nextcloud/lib/composer/composer/../../../lib/private/Log/ExceptionSerializer.php' for inclusion (include_path='/var/www/nextcloud/3rdparty/pear/archive_tar:/var/www/nextcloud/3rdparty/pear/console_getopt:/var/www/nextcloud/3rdparty/pear/pear-core-minimal/src:/var/www/nextcloud/3rdparty/pear/pear_exception:/var/www/nextcloud/apps') at /var/www/nextcloud/lib/composer/composer/ClassLoader.php#444

[PhieF]

same here

This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.

[GieltjE]

!stale, really starting to dislike all these bots

[szaimen]

I suppose this is still valid on NC21.0.2?