Office Online integration app becoming disabled

[s7thamon]

Describe the bug
Utilizing Nextcloud AIO without collabra and the Office Online integration app installed. After a few days, seemingly at random, the app will become disabled and users will not be able to open office files. Logging back in and enabling the app again resolves the issue.

Screenshots
Becomes disabled:

Server details

Operating system: Ubuntu, 8GB RAM

Nextcloud version:
Nextcloud AIO v6.2.1

Version of the officeonline app
Office Online integration 2.0.2

Logs

Nextcloud log (data/nextcloud.log)

Error | index | Exception: Call  to a member function getFileid() on null in file  '/var/www/html/custom_apps/officeonline/lib/Middleware/WOPIMiddleware.php'  line 77 |  

2023-07-24T08:22:33-0400

[sergeyadamenko]

we have same issue...

[Novarchibald]

Same here

[juliusknorr]

Can you paste the full raw json error message from the logs? That should contain more details on where this originates from exactly

[dertorsten]

Hello,
still present with Nextcloud 27.1.3.3

appdisabled.json

[Orchal]

Hi,

we have this issue since the update to NC 28.0.1.
Here the json log:

{"reqId":"IHRYd64MKJsyP34CJX5N","level":3,"time":"2024-01-12T11:56:28+00:00","remoteAddr":"xxx.xxx.xxx.xxx","user":"xxxxxxxx","app":"no app in context","method":"GET","url":"/index.php/apps/files","message":"App officeonline threw an error during app.php load and will be disabled: Call to undefined method O C\Server::getEventDispatcher()","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36","version":"28.0.1.1","exception":{"Exception":"Error","Message":"Call to undefined method OC\Server::getEventDispatcher()","Code":0,"Trace":[{"file":"/var /www/nextcloud/lib/private/App/AppManager.php","line":522,"function":"require_once"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":413,"function":"requireAppFile","class":"OC\App\AppManager","type":"::"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":213,"funct ion":"loadApp","class":"OC\App\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":125,"function":"loadApps","class":"OC\App\AppManager","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/AppInfo/Application.php","line":218,"function":"loadApps","class":"OC_ App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":200,"function":"boot","class":"OCA\DAV\AppInfo\Application","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":434,"function":"bootApp","class":"OC\AppFramework\Boot strap\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":213,"function":"loadApp","class":"OC\App\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":125,"function":"loadApps","class":"OC\App\AppManager","type":"->"},{ "file":"/var/www/nextcloud/lib/private/legacy/OC_User.php","line":237,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/apps/user_saml/appinfo/app.php","line":88,"function":"handleApacheAuth","class":"OC_User","type":"::"},{"file":"/var/www/nextcloud/lib/private/App/AppMana ger.php","line":522,"args":["/var/www/nextcloud/apps/user_saml/appinfo/app.php"],"function":"require_once"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":413,"function":"requireAppFile","class":"OC\App\AppManager","type":"::"},{"file":"/var/www/nextcloud/lib/private/App/AppManager .php","line":213,"function":"loadApp","class":"OC\App\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":125,"function":"loadApps","class":"OC\App\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":1041,"function":"loadApps","class":"OC_ App","type":"::"},{"file":"/var/www/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/officeonline/appinfo/app.php","Line":36,"message":"App officeonline threw an error during app.php load and will be disabled: Call to undefined method O C\Server::getEventDispatcher()","exception":{},"CustomMessage":"App officeonline threw an error during app.php load and will be disabled: Call to undefined method OC\Server::getEventDispatcher()"}}

I think it's related to things described here: https://help.nextcloud.com/t/symfony-event-dispatcher-update-in-nextcloud-server-28-breaking-changes/167550

Thank you

[Orchal]

It's documented in the upgrade notes, here the pull request: nextcloud/server#38546
Upgrade notes: https://docs.nextcloud.com/server/28/developer_manual/app_publishing_maintenance/app_upgrade_guide/upgrade_to_28.html

[Orchal]

I made two changes, and it seems to work, but I have no idea what I'm doing... So it might be pretty stupid or what... I just hope it will help:

• [...]/apps/officeonline/appinfo/app.php : changed $eventDispatcher = \OC::$server->getEventDispatcher(); => $eventDispatcher = \OC::$server->get(IEventDispatcher::class); and added use OCP\EventDispatcher\IEventDispatcher;
• comment line 267 in [...]/apps/officeonline/lib/Controller/DocumentController.php

[nicovd737]

Hello,
Any news about this issue ? We have upgraded to NC 28 and office only is unasable for all our users.
Thanks
Nico

[nicovd737]

• use OCP\EventDispatcher\IEventDispatcher;

Thanks but not working for me.

[Dennis1993]

Here is a fix but it isn't published yet @juliushaertl :(

I hope the release is coming soon because no update to 28 is possible at the moment.

#490 (comment)

[nicovd737]

Here is a fix but it isn't published yet @juliushaertl :(

I hope the release is coming soon because no update to 28 is possible at the moment.

#490 (comment)

Hello,

Thanks a lot ! Great Job ! It solved my issue :-)

[ikrvdk]

Here is a fix but it isn't published yet @juliushaertl :(

I hope the release is coming soon because no update to 28 is possible at the moment.

#490 (comment)

Hello.

This fix solves the application startup issue, but there is an issue with ms edge that appears to be CSP related.
When opening the document in the browser console there is the error "Refused to execute inline script because it violates the following Content Security Policy directive" and then 404 showing "Page not found on server".
In web-server nginx logs there is a line "/apps/officeonline/undefinedWOPISrc=nextcloud/index.php%2Fapps%2Fofficeonline%2Fwopi%2Ffiles%2Fundefined&title=undefined&lang=en&closebutton=1&revisionhistory=1"
The problem is only reproduced in MS Edge, in Chrome and Firefox the editor just works.

[Dennis1993]

Another guy asked the same question: https://help.nextcloud.com/t/office-online-integration-and-nextcloud-28-0-1/179431

[plusls]

Here is a fix but it isn't published yet @juliushaertl :(
I hope the release is coming soon because no update to 28 is possible at the moment.
#490 (comment)

Hello.

This fix solves the application startup issue, but there is an issue with ms edge that appears to be CSP related. When opening the document in the browser console there is the error "Refused to execute inline script because it violates the following Content Security Policy directive" and then 404 showing "Page not found on server". In web-server nginx logs there is a line "/apps/officeonline/undefinedWOPISrc=nextcloud/index.php%2Fapps%2Fofficeonline%2Fwopi%2Ffiles%2Fundefined&title=undefined&lang=en&closebutton=1&revisionhistory=1" The problem is only reproduced in MS Edge, in Chrome and Firefox the editor just works.

Any progress?

[plusls]

Here is a fix but it isn't published yet @juliushaertl :(
I hope the release is coming soon because no update to 28 is possible at the moment.
#490 (comment)

Hello.

This fix solves the application startup issue, but there is an issue with ms edge that appears to be CSP related. When opening the document in the browser console there is the error "Refused to execute inline script because it violates the following Content Security Policy directive" and then 404 showing "Page not found on server". In web-server nginx logs there is a line "/apps/officeonline/undefinedWOPISrc=nextcloud/index.php%2Fapps%2Fofficeonline%2Fwopi%2Ffiles%2Fundefined&title=undefined&lang=en&closebutton=1&revisionhistory=1" The problem is only reproduced in MS Edge, in Chrome and Firefox the editor just works.

After I tested, I found that if I set User-Agent to User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36 Edg/122.0.0.0，the Content-Security-Policy will not contain the script-src 'nonce-xxxxx. When I set the UA to User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36, the CSP header will contian the script-src 'nonce-xxxxx', so just change the user agent can fix it..

But why?