Stuck at "loading messages" at 1.5.1 #3908
Description
Expected behavior
Load Mails
Actual behavior
Stuck on Loading Messages
Mail app
Mail app version: 1.5.1 (see apps admin page, e.g. 0.5.3)
Mailserver or service: @Outlook.com (e.g. Outlook, Yahoo, Gmail, Exchange,...)
Server configuration
Operating system: Unraid 6.8.3, Docker 19.03.5 (e.g. Debian 8)
Web server: nginx (e.g. Apache, Nginx,...)
Database: PostgreSQL (e.g. MariaDB, SQLite or PostgreSQL)
PHP version: 7.3.23 (e.g. 7.0)
Nextcloud Version: 20.0.1 (see admin page, e.g. 13.0.2)
Client configuration
Browser: Chrome 86.0.4240.111 (e.g. Firefox 48)
Operating system: Windows 10 (e.g. Arch Linux)
After updating to 1.5.1, two servers (same machine, different docker) promted me to reenter mail account password. After that it stuck at "Loading Messages", They have pulled the Folder structure, if i click any folder, it displays how many mails are inside.
I tried the following:
Deleted the mail account
run occ mail:clean-up
disabled and removed app
reinstalled, added the account again
but i still get “Loading messages”.
Opened the database with pgAdmin
the account is added, but no new messages appear on the db.
Tried running occ mail:account:sync 10 -f (my current account id) and got:
[debug] account is up to date, skipping mailbox sync
In MailboxLockedException.php line 33:
331 is already being synced
After 3 hours i still get “331 is already being synced” so it doesn’t download anything…
Nextcloud log level to 0, doesn’t show anything for the mail app
On chromes network dev tab i see a tof on “sync” in the list and the preview is:
{status: “fail”,…}
data: {message: “401 is already being synced”, type: “OCA\Mail\Exception\MailboxLockedException”}
- message: "401 is already being synced"
- type: "OCA\Mail\Exception\MailboxLockedException"
status: “fail”
Looks like it affects other people too
https://help.nextcloud.com/t/mail-app-v1-5-1-stucks-on-loading-messages/96535/2
If you need any more info let me know