Teams don't see all users added #2304
Description
How to use GitHub
- Please use the 👍 reaction to show that you are affected by the same issue.
- Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue.
- Subscribe to receive notifications on status change and new comments.
Steps to reproduce
- Create Teams and add them to Teamsfolders (groupfolders)
- Add accounts in the Team
- When to Contacts => click on the Team to see the users added only the owner is present
Expected behaviour
See all the users in a Team and manage them
Actual behaviour
This worked few days ago, since few days there we only the owner in the Team, on command line also, the users added before on the teams are no more present
Server configuration
Web server: Apache
Database: PostgreSQL
PHP version: 8.3
Nextcloud version: 31.0.12
List of activated apps
Enabled:
- activity: 4.0.0
- announcementcenter: 7.2.2
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- calendar: 5.5.9
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- collectives: 3.4.0
- comments: 1.21.0
- contacts: 7.3.11
- contactsinteraction: 1.12.1
- cospend: 3.1.6
- dashboard: 7.11.0
- data_request: 3.0.0
- dav: 1.33.0
- deck: 1.15.5
- drawio: 3.1.2
- event_update_notification: 2.7.0
- external: 6.0.2
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.2
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- forms: 5.2.3
- groupfolders: 19.1.13
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- memories: 7.7.0
- news: 27.2.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.4
- notifications: 4.0.0
- oauth2: 1.19.1
- ownpad: 0.13.2
- password_policy: 3.0.0
- passwords: 2025.12.10
- photos: 4.0.0
- previewgenerator: 5.11.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- registration: 2.8.0
- related_resources: 2.0.0
- richdocuments: 8.7.7
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- socialsharing_email: 4.0.1
- spreed: 21.1.7
- support: 3.0.0
- tables: 1.0.2
- tasks: 0.17.1
- text: 5.0.2
- theming: 2.6.1
- theming_customcss: 1.19.0
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_migration: 8.0.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.5.0
- workflowengine: 2.13.0
Disabled:
- admin_audit: 1.21.0
- encryption: 2.19.0
- firstrunwizard: 4.0.0 (installed 4.0.0)
- firstrunwizard_numericloud: 6.0.0-dev.0 (installed 6.0.0-dev.0)
- survey_client: 3.0.0 (installed 1.3.0)
- suspicious_login: 9.0.1
- systemtags: 1.21.1 (installed 1.9.0)
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0 (installed 4.1.3)
- user_ldap: 1.22.0
Nextcloud configuration
{
"system": {
"default_language": "fr",
"default_locale": "fr_FR",
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"openssl": {
"config": "\/etc\/ssl\/openssl.cnf"
},
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.12.3",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"maintenance_window_start": 19,
"updater.release.channel": "stable",
"theme": "",
"loglevel": 2,
"enable_previews": true,
"enabledPreviewProviders": [
"OC\\Preview\\PNG",
"OC\\Preview\\JPEG",
"OC\\Preview\\GIF",
"OC\\Preview\\BMP",
"OC\\Preview\\XBitmap",
"OC\\Preview\\MarkDown",
"OC\\Preview\\MP3",
"OC\\Preview\\TXT",
"OC\\Preview\\Illustrator",
"OC\\Preview\\Movie",
"OC\\Preview\\MSOffice2003",
"OC\\Preview\\MSOffice2007",
"OC\\Preview\\MSOfficeDoc",
"OC\\Preview\\OpenDocument",
"OC\\Preview\\PDF",
"OC\\Preview\\Photoshop",
"OC\\Preview\\Postscript",
"OC\\Preview\\StarOffice",
"OC\\Preview\\SVG",
"OC\\Preview\\TIFF",
"OC\\Preview\\Font"
],
"data-fingerprint": "6f3b13797c18399246522fc5f2aff531",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwriteprotocol": "https",
"overwrite.cli.url": "https:\/\/nmcd-nxc-pp.numc.eu",
"trusted_domains": [
"nmcd-nxc-pp.numc.eu"
],
"mail_smtpmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "1026",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": false,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"share_folder": "\/_Partages_re\u00e7us_des_autres_utilisateurs\/",
"skeletondirectory": "data\/__Dossier-generique_des_nouveaux_utilisateurs",
"memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-glibc",
"memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"memories.db.triggers.fcu": true,
"mail_smtpsecure": "",
"knowledgebaseenabled": true,
"knowledgebase.embedded": true,
"trashbin_retention_obligation": "auto, 9O",
"defaultapp": ""
}
}
Browser
Browser name: Firefox…
Browser version: 124/125/…
Operating system: Debian
php occ logs
an example of a Team must have 11 users
php occ circles:manage:list
| QZ4D97IhKvO75hlB9hlpRJrRM35T8Y3 | Team-example | ["O","JR"] | Team | ownerteam@example.tld | | 11/-1 (11) |
php occ circles:members:list CJ6bd3YaS1hT7GTAdnTHzIKlWGueofh
+---------------------------------+--------------------+---------------------------------+---------------------------------+------+-------------------+-----------------------------+-------+------------------+
| Circle Id | Circle Name | Member Id | Single Id | Type | Source | Username | Level | Invited By |
+---------------------------------+--------------------+---------------------------------+---------------------------------+------+-------------------+-----------------------------+-------+------------------+
| CJ6bd3YaS1hT7GTAdnTHzIKlWGueofh | Membres Réseau AMU | aCqxA1SvcZVJcXEFT1VSWLFnp4MGgS4 | ao8wLYYQmhASlBbCZvT3iN7T2goURZe | user | Nextcloud Account | userowner@exemplel.com | Owner | AdminInstance |
+---------------------------------+--------------------+---------------------------------+---------------------------------+------+-------------------+-----------------------------+-------+------------------+