Users are regularly locked out of the cloud completely when they have got a brandnew Android #16565
Description
⚠️ Before posting ⚠️
- This is a bug, not a question or an enhancement.
- I've searched for similar issues and didn't find a duplicate.
- I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
- I agree to follow Nextcloud's Code of Conduct.
Steps to reproduce
Users are regularly locked out of the cloud completely when they have got a brandnew Android.
This situation occurs regularly when users purchase a new Android device and then attempt to set it up.
The nextcloud.log is then regularly flooded with “Login failed” messages until all cloud security mechanisms kick in and the user is completely locked out of the cloud.
It should be noted that in this case, several IPS are used in addition to the usual Nextcloud brute force protection.
This requires very complex and time-consuming user sessions (such as "decommission the old Android, redo the synchronization, etc.).
Such users are also often completely disabled by Nextcloud.
Now the main question: Is there a way for the admin to speed up this process—for example, by “kicking old Android devices out” of the cloud so that they no longer disrupt operations?
Thanks in adv. for your time !
Expected behaviour
more Admin control to support users regading Android devices
Actual behaviour
Admin support is limited and is heavily utilized by 1:1 support for users.
Android version
UI 8.5
Device brand and model
Samsung
Stock or custom OS?
Stock
Nextcloud android app version
8.5
Nextcloud server version
31.0.14
Using a reverse proxy?
No
Android logs
No response
Server error logs
Additional information
No response